Breakdown Recovery

**Control Room Operator - Day Shift**

**4 on 4 off Pattern**

**Various Starting Times**

**Key Points**:

- Permanent Contract (following successful completion of probationary period).
- Full time position.
- Monthly pay (PAYE).
- 28 days paid holiday. (PRO RATA)
- Employee Pension Scheme.
- Company Uniform/PPE Supplied as required.
- Permanent Contract (following successful completion of probationary period).

**About the Company**:
LJ Transportation Ltd is a well-respected, family-run provider of Road Rescue, Vehicle Collision & Breakdown Recovery solutions in the East of England and surrounding areas. We are a responsive and flexible supplier to major motoring organisations, manufacturers, insurance providers, fleet management companies and public authorities.

**About the role**:
Control Room Operatives act as the primary contact and co-ordination point for both customers and our field-based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resource are allocated to each task, and that any obstacles/issues are carefully managed.

**Main Duties Include**:

- Supporting customers through the assistance/recovery process.
- Booking jobs onto, and administering jobs within, our workflow management software.
- Ensuring that processes and procedures are always followed.
- Ensuring that agreed service levels are met for our customers/clients.
- Communicating with various stakeholders (Customers, Clients, Recovery Technicians etc.).
- Other duties as required to support the aims of the business.
- Able to remain calm under pressure.
- A Team Player.
- Good customer service/communication skills.
- Able to work in a disciplined manner.
- Willing and able to learn new information.
- Computer literate and good competency in Maths & English.
- Familiarity with the Vehicle Recovery industry is preferred, but not essential (induction/training is provided).

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£11.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime

Work Location: One location