Eyewitness Controller

Job Introduction
Working as part of the Revenue and Enforcement department, providing 24 hour tactical and operational support and controlling the deployment of all RPO and REO staff in line with the published roster, the Revenue Protection Strategic Plan, the Railway Enforcement Strategy and the day to day needs of the business.

Managing the Eyewitness programs, responding to and recording intelligence as appropriate as well as responding to emergencies and providing assistance as required to key stakeholders such as police and other emergency services.

Producing intelligence led tasking and direction for the Revenue and Enforcement department in line with agreed protocols and procedures. Carrying out briefings when required, directing and monitoring CCTV usage in line with the agreed policies and understanding of the GDPR implications and completing and maintaining the Eyewitness Intelligence System (EIS) Dashboard on a daily basis.

Providing all frontline staff with advice, direction and support in dealing with Revenue Protection, Enforcement and Complimentary Policing matters.

Complying with all agreed protocols including Information Sharing Protocols, Airwaves Protocols and Joint Operating Protocols.

Here’s what a current Eyewitness Command and Control Operator has to say about the role:

- “Eyewitness Controller is an extremely challenging and rewarding role. We are a small team working a 24/7 shift pattern where a sound knowledge of the roles and responsibilities of our Revenue Enforcement Officers and Revenue Protection Officers is essential. Reports of crime, anti-social behaviour and suspicious activity from onboard staff, station staff and our passengers are received and assessed by Eyewitness Controllers and we have to make immediate decisions on actions to be taken._
- No two days are the same. I look forward to every shift never knowing what it will bring. Directing REOs to attend incidents, liaising with the British Transport Police and supporting our staff to deliver an excellent service for our passengers is both challenging and rewarding. Most of the time I work on my own assessing reports sent in from staff, taking telephone calls, giving advice, and arranging the most appropriate response to incidents.”_

**Vetting**

Main Responsibilities
Responsibilities include but are not limited to the below:

- Completing and maintaining the EI Dashboard on a daily basis
- Providing all frontline staff with advice, direction and support in dealing with Revenue Protection, Enforcement and Complimentary Policing matters.
- Using all intelligence to produce and distribute briefings as required
- Complying with all agreed protocols including Information Sharing Protocols, Airwaves Protocols and Joint Operating Protocols
- Working as directed by the Revenue & Enforcement Managers, reporting to the Southeastern Revenue and Enforcement Command and Control (SRECC) Manager
- In times of disruption working to the Service Delivery Plan (SDP) as Command and Control for all Revenue and Enforcement staff as 1st Line On Call
- Directing and monitoring CCTV usage in line with the agreed policies and understanding of the GDPR implications Acting within the competencies of an RSAS accredited member of staff
- Responding to all internal and external correspondence in a professional and courteous manner.
- Excellent written and verbal communication to people at all levels
- Excellent attention to detail; following rules and procedures is a key part of this role
- The ability to prioritise an ever changing work schedule
- The ability to work under your their initiative
- The ability to maintain output and quality of work whilst under pressure to adhere to deadlines
- Experience of co-ordinating and leading a team

It is desirable that you would have a BTP accreditation and be vetted to level 2 standards, if you are not then these will both be need to be achieved for successful placement in the role.

About The Company
**About Southeastern**

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

- We aim to be the best
- We make the difference together
- We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here.

We proud to be a WORK180 Endorsed Employer fo