Spa Receptionist

**_Overall Aim of the Role: _**

At Nirvana Spa, we pride ourselves in our unrivalled facilities, however the level of Customer Service that we offer is ultimately what creates the overall excellence that we expect our customers to experience.

The Spa Services Advisor role entails checking customers in and out of Nirvana Spa, answering general spa and membership questions with knowledgeable responses and handling bookings accurately and efficiently.

This is a fantastic opportunity for individuals that have a flair for excellent customer service, have great attention to detail and are excited by building relationships with Nirvana Spa Customers.

**_What you’ll do:_**

Key responsibilities of this role will include:

- Deliver excellent customer service at all times.
- First response to daily issues, customer queries and complaints.
- Ensure personal targets and department expectations are met.
- Available to work a rota with a range of shifts including daytime, evenings, weekends and bank holidays.

**_ Who you’ll be:_**

The successful applicant will be able to demonstrate:
Essential attributes
- Previous customer service experience.
- Be numerate accurate and diligent.
- Ability to work in a team, independently and prioritise the work load.
- Self-motivated and proactive.
- Flexible towards working hours.
- Have a good understanding of computer based programs, including Microsoft.

Desirable:

- Previous experience in a leisure based role, including membership administration.

**_ What we’ll offer you:_**

We offer an attractive benefits package which includes:

- Life Assurance (4 X Annual Salary)
- Medical Cash plan through Medicash *
- Contributory Company Pension Scheme
- Membership to Nirvana Fitness
- Discounts on selected products
- Annual Flu Vaccine
- Company sick pay (1-week full pay / 1 week half pay) *
- Free on-site parking
- Paid breaks
- Company uniform provided

(* upon successful completion of probationary period)

**_ Equal Opportunities _