Technical Product Specialist
5 months ago
**About Allendale Group**:
The Allendale Group is a UK based manufacturer and retailer of technical equipment and industry supplies, shipping thousands of products to customers around the globe.
We are seeking a highly skilled and motivated individual with a good mechanical aptitude to join our team as a Technical Product Specialist. In this role, you will be responsible for ensuring that all technical support enquiries are handled promptly and effectively. You will act as a technical expert and provide guidance to the customer service team members and customers, ensuring high-quality service delivery.
**Front-line responsibilities**:
2. Act as the first point of contact for complex technical issues, providing expert guidance to both customers and team members.
3. Ensure that communication of technical information is tailored to the customer and provide clear and concise guidance.
4. Understand the customer and their requirements; tailor solutions to fit their requirements.
5. Collaborate with cross-functional teams to facilitate the resolution of challenging customer issues and improve product functionality.
**Internal process responsibilities**:
1. Providing training, guidance, and mentorship to enhance the customer services team technical expertise.
2. Create, develop and maintain appropriate documentation, including FAQs, forms, knowledge base articles, and troubleshooting guides.
3. Analyse customer feedback and data to identify trends, common issues, and potential areas for improvement. Ensure that the customer service team is up-skilled in how to resolve common issues and that knowledge hubs are kept updated.
4. Stay up to date with industry trends and technologies, constantly expanding technical knowledge to support the team and address customer concerns effectively.
5. Responsible for completing supplier compliance forms and provision of technical data.
**Other**
1. To undertake any reasonable additional tasks or duties, as asked of you, from time to time.
2. Ensure that you understand and are familiar with your responsibilities and duties as contained in the Company’s Health & Safety Procedures.
**Requirements**:
- Proven experience working in a customer service or technical support role.
- Strong technical background with excellent troubleshooting and problem-solving skills.
- Exceptional communication skills, both verbal and written, with a strong ability to convey complex technical concepts in a clear and concise manner.
- Ability to handle and resolve customer complaints and difficult situations with professionalism and empathy.
- Experience in managing multiple priorities and high-volume workloads in a fast-paced environment.
- Proficiency in using customer service and technical support software/tools.
**Salary**: £35,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Hoddesdon (required)
Ability to Relocate:
- Hoddesdon: Relocate before starting work (required)
Work Location: In person
-
Machine Operator
3 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Full time £26,000 - £32,000Job Title: Machine Operator - Manufacturing SpecialistJob Summary: We are seeking a skilled Machine Operator to join our manufacturing team. As a Machine Operator, you will be responsible for setting and operating various machines to ensure high-quality production.Key Responsibilities:* Set up and operate machines to produce high-quality products* Conduct...
-
Production Team Manager
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeProduction Team Leader OpportunityRise Technical Recruitment Limited is seeking a highly skilled Production Team Leader to join their team. As a key member of the production team, you will be responsible for overseeing the quality, safety, and compliance of manufacturing processes, ensuring continuous improvement and efficiency of production.Key...
-
Production Team Manager
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeProduction Team Leader OpportunityRise Technical Recruitment Limited is seeking a highly skilled Production Team Leader to join their team. As a key member of the production team, you will be responsible for overseeing the quality, safety, and compliance of manufacturing processes, ensuring continuous improvement and efficiency of production.Key...
-
Senior Production Manager
2 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Full timeJob Title: Senior Production ManagerWe are seeking a highly skilled Senior Production Manager to join our team at Rise Technical Recruitment. As a Senior Production Manager, you will be responsible for overseeing the quality, safety, and compliance of manufacturing processes, ensuring continuous improvement and efficiency of production.Key...
-
Production Team Lead
2 weeks ago
Hoddesdon, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Production Team LeadJob Summary: We are seeking a highly skilled Production Team Lead to oversee the quality, safety, and compliance of manufacturing processes. The successful candidate will have a strong background in manufacturing and a proven track record of improving efficiency and productivity.Key Responsibilities:Ensure quality, compliance,...
-
Electrical Maintenance Specialist
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Full timeElectrical Maintenance Engineer OpportunityRise Technical Recruitment is seeking an experienced Electrical Maintenance Engineer to join a leading manufacturer in Hoddesdon. This is a fantastic opportunity for a maintenance engineer with electrical experience to increase their earnings through overtime and progress their career within a niche field.The...
-
Electrical Maintenance Specialist
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Full timeElectrical Maintenance Engineer OpportunityRise Technical Recruitment is seeking an experienced Electrical Maintenance Engineer to join a leading manufacturer in Hoddesdon. This is a fantastic opportunity for a maintenance engineer with electrical experience to increase their earnings through overtime and progress their career within a niche field.The...
-
Production Team Manager
3 weeks ago
Hoddesdon, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a Production Team Leader to join their industry-leading business. As a senior production professional, you will be responsible for leading a team of production staff and overseeing the manufacturing process. The ideal candidate will have a background in manufacturing or production and be looking to step up into a...
-
Production Team Manager
3 weeks ago
Hoddesdon, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a Production Team Leader to join their industry-leading business. As a senior production professional, you will be responsible for leading a team of production staff and overseeing the manufacturing process. The ideal candidate will have a background in manufacturing or production and be looking to step up into a...
-
Production Team Manager
3 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeProduction Team Leader OpportunityRise Technical Recruitment Limited is seeking a highly skilled and experienced Production Team Leader to join our client's team. As a key member of the production team, you will be responsible for overseeing the quality, safety, and compliance of manufacturing processes, ensuring continuous improvement and efficiency of...
-
Production Team Manager
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Production Team LeaderJoin a leading manufacturer in Hoddesdon and take on a challenging role as a Production Team Leader. This is an excellent opportunity to progress your career in a dynamic and growing company.About the Role:We are seeking an experienced Production Team Leader to oversee the quality, safety, and compliance of manufacturing...
-
Production Team Manager
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Production Team LeaderJoin a leading manufacturer in Hoddesdon and take on a challenging role as a Production Team Leader. This is an excellent opportunity to progress your career in a dynamic and growing company.About the Role:We are seeking an experienced Production Team Leader to oversee the quality, safety, and compliance of manufacturing...
-
Senior Production Manager
3 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Senior Production ManagerJob Summary: We are seeking a highly skilled Senior Production Manager to oversee the quality, safety, and compliance of manufacturing processes. The ideal candidate will have a strong background in manufacturing and a proven track record of continuous improvement and efficiency.Key Responsibilities:Ensure quality,...
-
Senior Production Manager
2 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Senior Production ManagerJob Summary: We are seeking a highly skilled Senior Production Manager to oversee the quality, safety, and compliance of manufacturing processes. The ideal candidate will have a strong background in manufacturing and a proven track record of continuous improvement and efficiency.Key Responsibilities:Ensure quality,...
-
Extrusion Production Specialist
2 weeks ago
Hoddesdon, Hertfordshire, United Kingdom 5S Recruitment Limited Full timeKey Responsibilities:As a skilled Machine Operator, you will be responsible for the setup, operation, and precision of key machinery to ensure flawless output. This role is ideal for someone with a proactive mindset and the technical skills to ensure machinery is operating at optimal levels.Key Tasks:Prepare and configure equipment for production...
-
Extrusion Production Specialist
3 weeks ago
Hoddesdon, Hertfordshire, United Kingdom 5S Recruitment Limited Full timeMachine Operator RoleAt 5S Recruitment Limited, we're partnering with a leading manufacturer to find a skilled Machine Operator for their team.This is an opportunity to take a pivotal role in ensuring the smooth and efficient running of production processes while contributing to a high-performing team.As a Machine Operator, you'll be at the heart of the...
-
Mechanical Maintenance Specialist
3 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Full timeKey Responsibilities:As a Mechanical Maintenance Specialist, you will be responsible for ensuring the smooth operation of our bespoke machinery. This will involve performing PPM and reactive maintenance tasks, as well as working on overtime when required.Requirements:To be successful in this role, you will need to have mechanical experience from a...
-
Mechanical Maintenance Specialist
3 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Mechanical Maintenance Engineer to join their team. This is a fantastic opportunity for a maintenance engineer with mechanical experience to work on bespoke machinery for a reputable business. The role involves performing PPM and reactive maintenance, with overtime available. The ideal candidate will...
-
Production Team Manager
4 weeks ago
Hoddesdon, United Kingdom Rise Technical Recruitment Limited Full timeProduction Team Leader£32,000 - £36,000 + Training + Progression + Overtime + Days + Private HealthcareHoddesdon (Commutable from: Harlow, Hertford, Enfield, Bishops Stortford, Stevenage, Epping)We are seeking a Production Team Leader to join our industry-leading business. As a Production Team Leader, you will be responsible for leading a team of...
-
Production Team Manager
4 weeks ago
Hoddesdon, United Kingdom Rise Technical Recruitment Limited Full timeProduction Team Leader£32,000 - £36,000 + Training + Progression + Overtime + Days + Private HealthcareHoddesdon (Commutable from: Harlow, Hertford, Enfield, Bishops Stortford, Stevenage, Epping)We are seeking a Production Team Leader to join our industry-leading business. As a Production Team Leader, you will be responsible for leading a team of...