Rent Arrears Officer

**Rent Arrears Officer**

**12 month FTC**

**Seaham**

Sellick partnership are currently assisting in the recruitment of a Rent Arrears Officer on a 12 month fixed term contract in the Seaham area.

The Rent Arrears Coordinator will act as a support to the Recovery and Arrears specialist and deliver an outstanding recovery and arrears service.

**Duties of the Rent Arrears Officer**:

- Provide first line generalist recovery and arrears advice, support, and intervention to maximise income in line with income collection recovery procedures and statutory framework, with a view to resolving matters right first time to support customers inclearing their arrears/debt
- Maximise income collection and deliver a modern, accessible, efficient, and effective recovery service to their client group
- Provide high quality welfare information and advice to tenants, signposting to other agencies acting on behalf of believe housing
- Routinely monitor former tenant and other income stream accounts and take prompt action when an account falls into arrears, agreeing payment plans to clear arrears within reasonable timescales
- Setup Direct Debits where required and providing support to customers until payment patterns are established
- Assist in the preparation of service charge statement to tenants/leaseholders in line with the rent setting and service charge policy
- Assist the Income and Recovery Specialist (former and other sundry deb) in evaluating and measuring the impact of advice and referrals on income and the wellbeing of customer

**The Rents arrears Officer should have**:

- Experience working in an income environment, ideally supporting the business across recovery/arrears management and credit control including controlling outstanding debts and arrears
- Working knowledge of income collection recovery procedures, welfare benefits and welfare benefit reforms and the statutory framework in which they operate
- Ideally have obtained or is working towards a recognised qualification in Housing or Income collection