Settlements Team Manager

4 weeks ago

Birmingham, United Kingdom eFinancialCareers Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business Administration
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team thatis open, collaborative, entrepreneurial, passionate and above all fun.
**About the role**:
To manage the day to day running and operation of the Settlements Team for Platform Securities. To provide guidance, direction and support to the team as well assisting senior management with client servicing. Maintaining and improving operational procedures.Demonstrate a broader leadership outside of the team and direct reports.
The incumbent will possess a passion for delivering excellent Client service, through their team's efficient processes and demonstrating a proactive approach which can both influence and continually improve the way service is delivered and success is measured.
The role will provide strong leadership, direction and support to team members. Coaching performance and quality to raise standards and output within budget & to SLA. Working with other team leaders to share best practice, supporting each other to ensure allteams get the job done to quality and SLA.
**What you will be doing**:

- Maintain the first line of compliance defence by ensuring business services adheres to business processes and procedures designed to meet the regulatory standards set out in the relevant FSA rules and guidance.
- Maintain the first line of defence by operating risk controls assigned to you
- Use the training and competence scheme to maintain the appropriate knowledge, skills and expertise to carry out the role competently.
- Treat clients fairly at all times.
- To manage financial risk, audit and regulatory requirements.
- Ensure that all regulatory and Compliance requirements are demonstrated and attained.
- Ensure that all procedures are documented and regularly reviewed in line with company guidelines.
- Ensure that roles that you are responsible for are performed by individuals with the appropriate knowledge, skills and expertise and that competence is maintained and assessed.
- Create and maintain clear lines of responsibility.
- Contribute to projects as required.
- Manage the team function to ensure compliant processes, controls and full accountabilities programme
- Establish, manage and develop the best possible team, leading in line with Platform Securities guiding principles creating a unique and inclusive culture of honesty, transparency, trust and collaboration. Results orientation and client focused.
- Ensure adherence to company policies and procedures

**What you will need**:

- Employee Experience
- Client Experience
- Succession Plans
- Audit Reports
- Risk Registers
- Employee Development plans
- SLA Targets

**Knowledge**:

- Know the Financial Services Sector
- Know the regulatory environment and associated risks that require managing
- Understand the principles of Treating Customers Fairly
- Understand the principles of Training and Competence
- Understand the key drivers of Client Experience within an institutional environment
- Service delivery experience
- Excellent communication skills
- Tenacious and persuasive
- Commercially aware
- Self-motivated
- Influence amongst peers
- Considered and effective under pressure
- Analytical, Target driven and motivated

**Skills**:

- Influencing
- People management
- Analytical & Problem solving
- Creativity & Innovation
- Decision Making
- Coaching and Mentoring
- Time Management
- Communication - Verbal and Written
- Recruitment and Interviewing
- Risk assessment and management

**What we offer you**:

- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and company benefits
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- A work environment built on collaboration, flexibility and respect

**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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