![Said Business School](https://media.trabajo.org/img/noimg.jpg)
Senior Salesforce Systems Administrator
3 weeks ago
Salesforce CRM has been adopted as the School’s CRM system to support business development and cross sales activities. It has been rolled out to a number of Departments across the School. Utilised by 250 users and growing, across the school, we are seeking an experienced and qualified Salesforce System Administrator to support the school’s growing adoption and roll-out of the platform, providing support to day-to-day users.
The role will provide support and administration for Salesforce Service Cloud CRM as well as providing support on other integrated Salesforce platforms, including Marketing Cloud, experience cloud, sales cloud, Datorama, Zapier, and Form Assembly to improve sales performance, marketing effectiveness and customer communications as well as creating customer communities.
Based in AV IT the jobholder will work closely with colleagues in Marketing, Business Development and Programme Delivery teams and various other teams across the School to support, promote and exploit the use of the Salesforce CRM to enable operations and strategic performance to be measured.
A few of the responsibilities:
- Serve as primary system administrator for the Salesforce environment with 19 departments
- Triage support tickets such as data loads and user access requests, ensuring tickets are prioritised and assigned accordingly.
- Act as primary touchpoint for all escalations to Salesforce, report on their SLA adherence and attend service review meetings with salesforce as required by the product owner
**What We Offer**
Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:
- Flexible hybrid working
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Membership to a variety of social and sports clubs
- Discounted bus travel and Season Ticket travel loans
**Job Types**: Full-time, Permanent
**Salary**: £34,308.00-£42,155.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Oxford
Application deadline: 24/03/2023
Reference ID: 164133
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