Call Referral Operator

4 weeks ago


Lowestoft, United Kingdom East Coast Community Healthcare CIC Full time

We have an exciting opportunity to join East Coast Community Access (ECCA), which is the central referral and communication hub for ECCH. We are open 7am to 8pm, 365 days per year and are looking for flexible part time staff.

We can offer a range of employee benefits including Salary / sick pay in line with Agenda for change, access to NHS Pension scheme or workplace pension scheme, flexible working, access to discounts exclusive to NHS staff, a range of health and wellbeing discounts and the option to become a shareholder.

ECCA is the first point of contact for patients and health professionals, dealing with referral processing, general enquiries, appointment booking, waiting list administration and requests for services for all relevant teams across the organisation.

We are looking for individuals that have excellent customer service skills, comprehensive understanding of confidentiality and the requirements of working within a healthcare setting, have experience with computer systems and are able to remain calm and professional within busy environments. If you are wishing to begin your career within healthcare, working for an organisation that has our community at its heart, then we would love to hear from you.



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