Life Skills Mentor

4 weeks ago


Havant, United Kingdom Havant Housing Association Full time

**Role Profile**

**Job Title**

**Life Skills Mentor**

**You will report to**

Head of Housing & Support

**The Role**
- Work in partnership with tenants to deliver a high quality and unique tenancy sustainment service
- Engage, motivate and enable tenants to develop life skills and strategies that lead to positive life, work and health outcomes.
- Ensure proactive and solution focussed approach to risk management
- Enrich lives through collaborative working with tenants and relevant social, health and wellbeing partners
- Always respect a tenants autonomy and encourage personal responsibility

**Tenant Panel wishes**

This role has been reviewed with the tenant panel who wish to be supported by people who have these skills & attributes:

- Punctual
- Good listener
- Reliable
- Trustworthy
- Confidential
- Enjoys the job
- Bubbly
- Understanding of need/disability
- Non judgemental

**The sort of person who will be successful in this role will**:

- Be positive, flexible, reliable and passionate about making a difference
- Stay calm and focussed, working well under pressure
- Be an excellent communicator and ambassador for the organisation
- Be confident to work alone using sound judgement and decision making skills
- Be reflective in practice and embrace development opportunities
- Enjoy coming to work and embrace whatever the day gives you
- Be able to accurately record and document events

**Key result areas**

**Tenancy Sustainment**
- Provide guidance, support, information to ensure tenants understand and fulfil their tenancy agreement
- Provide safe, skilled support and advice around welfare benefits and budgeting.
- Assist tenant to pay rent, service charges on time and ensure any outstanding arrears are managed and maintained
- Provide proactive solutions to assist in dissolving tenancy disputes and dynamics
- Use time to ensure tenants have access to appropriate communication aids/information

**Meaningful Occupation**
- Provide a mix of tenant led social, emotional and practical support which focuses on work/volunteering, education and training

**Health & Wellbeing**
- Signpost/advise/facilitate and always ensure tenants have access to and are encouraged to maintain health and community links
- Communicate with others on a need to know basis (with consent)
- Follow safeguarding procedures

**Tenant Involvement**
- Support consultation events ensuring tenants are involved in decisions relating to their accommodation and housing management issues

**Communal facilities**
- Report and resolve communal faults
- Assist tenants to access laundry facilities/tokens
- Record meter readings
- Monitor use of communal areas ensuring tenants are not adversely effected by others
- Support tenants to maintain communal furniture/items and engage them in designing planned changes/replacements

**Safety & Security**
- Complete monthly Health & Safety inspections
- Report any nuisance or safety issues affecting the security & welfare of tenants
- Complete compliance tasks for Fire Safety and Legionella
- Research and share information re stranger danger/home security and other safety campaigns
- Ensure good contacts/partnerships with local community safety officers

**Repairs & Maintenance**
- Support tenants to report faults/issues regarding their accommodation
- Monitor quality of contractors work
- Ensure tenants are available for planned maintenance/repairs/compliance visits
- Support tenants in preparing for transition to new accommodation
- Complete resettlement type activities at move in and move on

**Administration**
- Use the IT systems in place to record all support sessions
- Use the IT systems in place to record all safety and compliance tasks
- Use the IT systems in place to develop a support plan for each tenant

**Behaviours & Competencies**

It is **essential **that the right person will be
- Person centred & empowering
- Creative & reassuring
- A self-starter & motivating
- Listens & learns
- Communicate effectively
- Observant and curious
- Intelligent and trustworthy

**Specialist knowledge**

To be successful in this role it is **essential **that you have
- Knowledge of welfare benefits
- Managing a tenancy
- Knowledge/understanding of issues/conditions people with a mental health issue or learning disability may experience
- Knowledge of safeguarding adults

**Qualifications**

It is **desirable** that you have one or more of these qualifications:

- Level 2/3 QCF in health & social care (or equivalent)
- CIH level 3 Certificate in Supporting Homeless People

**Additional items**
- Willingness to travel across the area and have access to own vehicle for work use
- Work to expectations and standards contained within all company policies and procedures
- Attend meetings/training as required
- Work flexibly to suit tenants diaries and commitments

**Job Types**: Part-time, Permanent
Part-time hours: 22 per week

**Salary**: £14,804.60 per year

**Benefits**:

- Additional leave
- Casual dress


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