Supervisor

6 months ago

London, United Kingdom FCB Coffee London Bridge Full time

**Our FCB Coffee - London Bridge station is looking for a Supervisor**

**Job description**

The main purpose of the role is to support your Manager where necessary in all aspects of the daily trading such as: staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and weekends).

This is a very “hands on” role with supervisor leading the way in day to day duties such as serving customers, barista duties etc and ensuring our standards are maintained to the highest standards at all times through cleaning procedures.

As a store supervisor, you are the Store Manager’s right-hand person, the second in command.
You will be the one that runs and manages the store in the manager’s absence, you might even be next in line to the throne.

**Responsibilities**:
**SALES**
- Sales focussed shifts - the store and the team are ready to make money, goals have been set and know what they are aiming for.
- The team are deployed and have clear targets and instructions - they know what they’re doing.
- All displays are kept on top of and are full, straight, and clean, everything has a label.
- Sales focussed shifts - are the team briefed and know what they are aiming for?
- Commercial awareness - daily, weekly targets, understands the impact on the wider performance of the business.
- Makes daily adjustments to order levels dependant on the level of business we are taking each day, communicates with manager and team.
- Can complete and send the weekly business review on time and is completed in the managers absence.

**STANDARDS**:

- Day to day running of the shop - opening and closing on time and to our standards.
- Shift leadership - deployment, restocking, presentation, speed of service, product quality, customer satisfaction.
- Does stock check and orders, accordingly, makes sure we never run out of anything.
- Ensures that the daily and weekly paperwork/logbook (temperature checks, weekly and daily cleaning lists, opening checklists) is completed in full.
- Ensures that all team members have the correct station ID or are signed in at the station office.
- Brand Standards **- **Makes sure that we are delivering the correct brand experience to our customers, following the ‘Brand Standards’
- Logs any maintenance issues that may arise to the Head of Coffee or Head of Food.
- Processes T&A in the absence of the manager, ensures that the team are clocking in and out correctly. Checked daily for errors.
- Knows how to troubleshoot any issues that may arise, from technical issues on tills to mechanical issues with the coffee equipment.
- Communication with head office in the manager’s absence.

**SERVICE**:

- Customer first attitude - Our customers are the reason we are all here, they need to be served quickly and with a smile.
- Shop floor is kept clean, and we always look our best. We are open on time, and we close at the right time. Consistency is key.
- All our products are available, all the time - including Filter Coffee, Guest Roast from open to close.
- All team members provide world class customer service.
- Deals with any customer complaints with an instant resolution to ensure that our customers always leave happy.

**PEOPLE**:

- Corrective coaching where required to team members, whether that be on shift or from the day before (E.g., if the close was not to our standard) - This is done face to face
- First contact for any immediate team issues.
- Conducts monthly check ins with all team members to give feedback and offer support & training

INDFOH

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