New Patient Liaison Lead

4 months ago

Edinburgh, United Kingdom The Row Dental Full time

**Join Our Exclusive Five-Star Cosmetic Dental Clinic**

As a New Patient Liaison, you will play a crucial role in our patient intake process. You will be the first point of contact for new patients, providing them with essential information, guiding them through the registration process, and ensuring a seamless transition into our care. This position requires excellent communication skills, strong organisational abilities, and a compassionate approach to patient care.

**Responsibilities**:
**Patient Intake and Registration**: Guide new patients through the registration process, ensuring all necessary information is obtained accurately and efficiently. Collect and verify patient demographics, insurance details, medical history, and any other required documentation.

**Appointment Scheduling**: Manage the clinic's appointment schedule, coordinating with patients to book appointments that meet their needs and preferences. Utilise electronic scheduling systems to maintain accurate and up-to-date appointment records.

**Diary Management**: Organise and maintain the diary of appointments, ensuring optimal allocation of resources and efficient utilisation of dentists. Coordinate with dentists to schedule appointments according to availability and patient needs.

**Follow-up Communication**: Conduct follow-up communication with new patients to confirm appointments, provide appointment reminders, and address any additional questions or concerns they may have prior to their visit.

**Information Dissemination**: Disseminate relevant information to new patients regarding clinic policies, procedures, and expectations. Ensure patients are well-informed about what to expect during their visit, including any pre-appointment instructions or requirements.

**Patient Advocacy**: Serve as an advocate for new patients, addressing their concerns and ensuring their needs are met throughout the intake process. Act as a liaison between patients and clinic staff to facilitate effective communication and resolution of issues.

**Qualifications**:

- Excellent communication skills, both verbal and written, with a professional and courteous demeanour.
- A passion for delivering ‘5-star’ service
- Strong organisational and time management abilities, with the capacity to prioritise tasks effectively in a fast-paced environment.
- Ability to work collaboratively as part of a multidisciplinary team, demonstrating empathy and compassion in all patient interactions.
- Previous experience in a customer service or administrative role, preferably within a healthcare setting, is desirable but not required.

**Benefits**:

- Competitive salary / hourly rate
- Performance linked bonus
- Retirement savings plan
- Paid time off and holidays
- Working from home potential
- Professional development opportunities

Pay: £27,579.00-£31,150.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

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