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Service Assistant

4 months ago

Bangor, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

**The Hours**:Two shifts a week, which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

**Duration**:Fixed Term Contract until 5th November 2023

**Provisional interview date**:27th January

**Provisional start date**:w/c 20th February

Byddwch yn gweithio mewn awyrgylch prysur fel rhan o dîm brwdfrydig, ac mae swydd y Cynorthwyydd Gwasanaeth yn chwarae rhan allweddol o ran cynnig gwasanaeth cwsmer rhagorol. A ydych chi’n mwynhau helpu pobl a chynnig gwasanaeth gwych?

**Oriau**:Dwy sifft yr wythnos, sy’n cynnwys sifftiau ar y penwythnos; i’w drafod yn y cyfweliad (Dim Sifftiau gyda’r Nos na Sifftiau Hollt)

**Hyd**:Contract Cyfnod Penodol tan 5 Tachwedd 2023

**Dyddiad cyfweld dros dro**: 27 Ionawr 2023

**Dyddiad dechrau dros dro**: wythnos yn dechrau 20 Chwefror 2023

What it's like to work here:Penrhyn is a Victorian house disguised as a huge neo-Norman castle, with a varied programme of events that bring this unique property to life. Penrhyn’s history is staged upon slavery, slate, splendour and strikes and we’re currently working on transforming how we tell this special place’s story to move, teach and inspire our visitors.

Click here for more information about this location

Mae Penrhyn yn dŷ Fictoraidd wedi'i guddio fel castell neo-Sioraidd anferth, gyda rhaglen amrywiol o ddigwyddiadau sy'n dod â'r eiddo unigryw hwn yn fyw. Mae hanes Penrhyn wedi'i seilio ar gaethwasiaeth, llechi, ysblander a streiciau ac ar hyn o bryd rydym yn gweithio ar drawsnewid sut ydym yn adrodd hanes y lle arbennig hwn i gyffroi, addysgu ac ysbrydoli ein hymwelwyr.

Cliciwch yma am ragor o wybodaeth ynghylch y lleoliad hwn

What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;
- Working alongside a big staff team and volunteers in delivering outstanding customer service across the property
- Working across our welcoming and admitting visitors to the property, providing information and orientation
- Promote events, offers, products and benefits of actively supporting the National Trust
- Support in the delivery of events at times throughout the year
- Support across the property/portfolio when required

Mae ymwelwyr yn rhan allweddol o’n gwaith. Fel Cynorthwyydd Gwasanaeth, eich gwaith chi yw sicrhau bod ein hymwelwyr yn cael croeso perffaith, gan eu paratoi nhw am brofiad arbennig am weddill y diwrnod. O fewn y swydd hon, byddwch yn;
- Cydweithio â thîm mawr o staff a gwirfoddolwyr i ddarparu gwasanaeth cwsmer rhagorol ar draws yr eiddo
- Yn croesawu a derbyn ymwelwyr i’r eiddo a darparu gwybodaeth a chyfeiriadedd
- Hyrwyddo digwyddiadau, cynigion, cynnyrch a buddion cefnogi’r Ymddiriedolaeth Genedlaethol yn weithredol
- Cefnogi i ddarparu digwyddiadau drwy gydol y flwyddyn
- Cynnig cymorth ar draws yr eiddo/portffolio yn ôl y galw
- Who we're looking forA can-do attitude
- Genuine enthusiasm for working with people
- Excellent customer service skills
- A willingness to learn new skills
- Ability to work well in a team or on your own
- Good understanding of the National Trust and what we do
- Agwedd gadarnhaol
- Brwdfrydedd go iawn i weithio gyda phobl
- Sgiliau gwasanaeth cwsmer rhagorol
- Parodrwydd i feithrin sgiliau newydd
- Gallu gweithio’n dda mewn tîm neu ar eich pen eich hun
- Dealltwriaeth dda am yr Ymddiriedolaeth Genedlaethol a’n gwaith

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Mae’r arwyddair ‘I bawb, am byth’ yn ganolbwynt yr Ymddiriedolaeth Genedlaethol. Rydym yn gweithio’n galed i greu diwylliant cynhwysol, ble mae pawb yn teimlo eu bod yn perthyn. Mae’n bwysig bod ein pobl yn adlewyrchu a chynrychioli amrywiaeth y cymunedau a’r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ni ein bod ar gyfer pawb, rydym eisiau i bawb dderbyn croeso yn ein t