Team Leader

6 months ago

Bristol, United Kingdom EMED Group Full time

We are looking for a Team Leader to join our team in Bristol.

The Team Leader will support the Operations Manager with the “day to day” operational delivery in
support of EMED goals, with a clear focus on performance delivery and clinical quality of all frontline
patient transport services. Ensuring all quality and governance requirements meet objectives and
performance targets.

**What We Offer**:

- You will receive full training to fulfil the role and uniform
- £13.60 Per Hour plus additional for on call.
- 28 days (Including bank holidays) Paid annual leave entitlement
- Auto enrolment into the NEST Pension scheme
- Monthly colleague recognition awards
- Access to a variety of high street discounts through Hapi and Blue Light Card

**Role Responsibilities**

**Business Performance and Service Delivery** - Deliver excellent customer service by ensuring the
prompt departure of Ambulance Care Assistants from base.
**Compliance** - Assist the Compliance Team with daily, weekly and monthly Health and Safety base
checks to ensure that the base and any equipment is fully compliant at all times.
**Fleet** - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and
undertake vehicle checks to ensure that performance and hygiene is optimal.
**Data Management** - Ensure that personal data management systems are kept up to date with all
employees’ details to ensure the accuracy of payroll and annual leave.
**KPIs** - Support the Contract Manager with delivery of KPI’s, providing innovative ideas for
improvement.
**Budgets** - Assist the Contract Manager to ensure the effective management of all resources.
**People Management** - Conduct probationary reviews with Ambulance Care Assistants in line with
Company policy.
**Employee Relations Support** - Complete thorough and fair investigations prior to disciplinary,
delivering a succinct and solid case to the disciplinary chair when completed.
**Recruitment** - Participate in recruitment and selection processes, ensuring personal adherence to
policies and procedures.
**Training** - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills
Development training and conducting driving assessments as and when required
**Ad-hoc** - Attend weekly management meetings, providing suitable data as required. Provide the
Contract Manager with data in a timely manner. Conduct property risk assessments as and when
required to ensure safe and suitable access for Ambulance Crews.
**Health and Safety** - Ensure that the workplace is safe for everyone by taking reasonable care not to
do anything that might endanger you or others.
**Diversity** - Be an ambassador for diversity
**Hours and Environment** - Be visible and maintain a physical presence across the contract

**What are we looking for?**
- A minimum of one year recent management/supervisor experience
- The ability to build strong, effective relationships with colleagues and stakeholders at all

levels
- Excellent communication skills, both written & verbal
- Meticulously organised with a proven track record of successfully reaching deadlines
- A full valid UK driving licence, with less than 3 penalty points

**About Us**
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

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