Band 8b Head of Patient Experience and Involvement

2 weeks ago

Barnet, United Kingdom Barnet and Chase Farm Hospitals Full time

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

**Detailed job description and main responsibilities**:

- Please refer to the job description and person specification for more information regarding the main duties of this role.

**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Education & professional Qualifications**:
**Essential criteria**:

- Educated to a Masters Level or equivalent
- PRINCE II qualification or equivalent
- Evidence of continuous professional and management development showing a combination of short courses, structured self study or formal management courses

**Desirable criteria**:

- Clinical background, current registration with appropriate body

**Experience**:
**Essential criteria**:

- Proven expertise to lead, plan, manage, interact with colleagues and deliver projects successfully in a spirit of cooperation
- Highly developed specialist knowledge, underpinned by theory and experience
- Significant experience of leading and delivering complex change and strategy development project /programmes in a politically sensitive and complex environment
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Experience of working with partners and stakeholders in delivering changes to services
- Significant experience of successfully operating in and delivering priorities in a partnership environment

**Skills and aptitudes**:
**Essential criteria**:

- Ability to facilitate groups and meetings and to develop win:win solutions to challenging problems
- Ability to carry out precise and accurate work, with excellent attention to detail.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
- Ability to seek and share information and ideas in a confident and compelling manner, using a range of techniques to achieve an effective outcome

**Desirable criteria**:

- Sound knowledge of tender processes and techniques and tender writing and development skills

**Personal qualities & attributes**:
**Essential criteria**:

- Demonstrably involves patients and the public in their work
- Be able to organise workload and manage outcomes to meet planned objectives
- Analytical and technical skill to produce coherent, comprehensive and concise reports that achieve their purpose first time
- Need to use significant mental effort to undertake the requirements of the role

**Desirable criteria**:

- Politically adept with an astute grasp of relevant issues displaying a clear high level understanding of both national and local agenda and how these can be translated into patient experience and involvement processes.

**Others**:
**Essential criteria**:

- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
- **Covid-19 Vaccination**
- Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
- We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled s

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