Coins Support Analyst

6 days ago


Blythe Valley Park, United Kingdom LANGHAM RECRUITMENT LIMITED Full time

**COINS Support Analyst | Up to £45k DOE | Permanent | Hybrid | Solihull |Bonus + Car**Do you want to play a vital part in developing the COINS platform to help drive business growth? This is an exciting opportunity to join a business at a pivotal time and have the chance to make a difference with your technical, hands-on COINS knowledge.
**What does the COINS Support Analyst role involve?**:

- Provide COINS support, advice and guidance for internal users, resolving issues within agreed SLAs
- Provide training as required for internal users ensuring best practice use of COINS ERP
- Document business processes and develop internal guidance notes and knowledgebase
- Perform business analysis to understand and document technical requirements and design solutions
- Test and implementation of new modules and features
- Test upgrades and patches including regression testing
- Ensuring that the COINS system is fully compliant with all aspects of legislation
- Working alongside and advising internal/external IT support teams
- Develop and run key reports

**Qualifications / Experience**:

- Experience of supporting COINS ERP users in a similar previous role
- Financial/commercial/building industry experience desirable
- Excellent understanding of business process in a construction environment
- Experience running small IT projects
- Strong MS Office skills, in particular Excel, Word and PowerPoint
- MS Visio skills to document processes
- Ability to effectively manage system support calls via a helpdesk system
- Possess a current driving licence and willingness to travel to regional offices if required

**Salary / Benefits**:

- Up to £45k depending on experience
- Bonus scheme
- Company car / car allowance
- Healthcare
- Pension



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