Front Office Apprentice
5 months ago
**Additional Information** £10.42 per hour
**Job Number** 23148507
**Job Category** Administrative
**Location** Delta Hotels Birmingham, 12 Hagley Road Five Ways, Birmingham, England, United Kingdom VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Previous experience within a Customer Service / Switchboard and Reception role in a similar style of operation preferred but not essential
**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Supplying the highest possible levels of customer care and service whether in the public eye or in the Heart of the House.
- To liaise with housekeeping as to the daily allocation of rooms.
- To liaise with control as to control of administration procedures, security of reception and floats.
- Knowledge of hotel rates and special rates and the hotels facilities.
- To understand the correct reservation procedures and to take any reservations in the absence of the reservation’s agent.
- To operate the telephone, Fidelio Opera and Micros.
- To understand the banking and change order procedure.
- To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
- To understand how the hotel Health and Safety Policy affects your department and how it links with the rest of the hotel.
- Responsible for all payment transactions on the shift and to report and discrepancies.
- All Marriott policies on cash, key and all controls are adhered to and followed consistently.
**OTHER**
- Performs other related tasks as assigned by management.
- Complies with Marriott International Hotels Limited Regional Office policies and procedures.
- Working hours as required to do your job but normally not less than your contracted hours.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
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