Swleoc Porter

To provide the portering services to public, patient and staff areas. As part of the Site Services team, the vital role will be providing a high quality portering service supplying the organisation’s core services in terms of a comprehensive, professional and integrated portering service within the community premises.

Job objectives and responsibilities

To provide a high level of customer service to patients, visitors and Trust Colleagues
Porter’s are essential in maintaining the smooth running of a hospital; they move patients and
equipment under tight time restraints.
Respond to all requests received via the helpdesk or internal communication system in a timely
and efficient manner, complying with standards required and set by the NHS.
Participates in the first response to Fire, Major incident and Cardiac arrests in line with the
agreed Trust procedures
Has a sound working knowledge of all portering tasks and response times, escalating to the
help desk when unable to complete jobs in the prescribed timeframes
Works closely with all ward sister and teams to ensure they fulfil all duties to the required
standard
Brings to the attention of the line manager any apparent deficiencies in systems of work or
equipment provided that pose danger or risks to health and safety.
Carries out ad-hoc tasks as required by their supervisor to ensure the hospital remains
contractually compliant
Provides a great level of customer service to all patients, staff and various stakeholders

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.