Solutions Operations Associate Director

1 week ago


Wrexham, United Kingdom DTCC Full time

**About this Opportunity**
As a member of the Global Business Operations (GBO) Solutions Team, the Associate Director is responsible for the overall operational health of the team by conducting regular capacity planning, perform management testing to monitor adherence to processes, and continuous employee development through cross skilling, performance conversations, and career discussions. The Associate Director is also responsible for building relationships with key stakeholders to understand customer needs, enhance organizational effectiveness, and promote functional capabilities.

The Associate Director should have a working knowledge of the GMEI Operation, tasks and expectations associated with the role, and they will collaborate with other area leadership to deliver performance in line with GMEI operational targets, proactively discover areas of operational efficiencies and capacity creation.

**Responsibilities**:

- Performs oversight of day-to-day processing activities, including exception resolution, achievement of metrics and benchmarks, adherence to controls, audit follow-up, compliance, and risk management activities
- Makes well-informed, effective, and timely decisions, using available data, perceives the impact and implications of decisions. Holds self and others accountable for measurable high-quality, timely results.
- Articulates and presents complex or technical information clearly and effectively to stakeholders and/or non-technical colleagues, in both small and large group settings.
- Oversees team performance management, develops and coaches direct reports and the team. Strong talent evaluator with focus on development of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
- Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction. Takes a lead role on department projects and initiatives
- Implements short and medium term strategy and ensure execution of divisional goals on a department level.
- Oversees development of training plans and delivery to meet staff development targets

**Key Skills**
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Works with the team to review deliverables and ensure quality and accuracy; Adheres to established rules and procedures when performing work.

**Sound Like You?**
- Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience

**Additional Qualifications**
- Excellent communication skills (verbal & written)
- Good working knowledge of GMEI business rules and processes
- Demonstrates excellent forward planning and personal organization.
- Ability to identify potential issues and problems in timely manner and take relevant action
- The ability to effectively coach and mentor members of staff

**About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC's portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.



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