Store Supervisor

2 months ago

London, United Kingdom TRP Recruitment Full time

Contract Type:
- Full Time- Location:
- London- Salary:
- £24000 - £27000 per annum + excellent commission, Healthcare, Pension- REF:
- 4158_1681826302- A British Heritage accessories brand are looking for a full-time Store Supervisor. This is an inspirational heritage brand committed to making exceptional quality products founded upon consideration, quality and style. As Supervisor, you will be an essential part of a team that delivers extraordinary customer service.

**Main Responsibilities Will Include**:

- Deliver exceptional service to customers by building rapport, sharing product knowledge and catering to their needs.
- Conduct refunds and exchanges, helping the customer to find another suitable item/product.
- Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting.
- Manage customer feedback and use it constructively to continually raise the bar for service, sales, and retail standards.
- A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Take on a leadership role with Sales Associates and assist with store opening and closing.
- Being a Key holder

**Person Specifications**:

- A great communicator with the ability to positively engage with all types of customers.
- Well Informed developing excellent product knowledge by following trends and being aware of competitor's activity.
- Known to be a sales and service expert. Using these skills to deliver the extraordinary each and every time.
- To go above and beyond to resolve issues for customers and be able to adapt your approach to each individual customer.
- Flexible and responsive to business needs,
- An example of brand values, a trusted and respected colleague

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