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1st Line Support Specialist

4 months ago

Guildford, United Kingdom ClearCourse Full time

Career Level: 11S Intermediate- Posting Date: 18 Aug 2023Are you a 1st line support specialist with experience supporting Microsoft Dynamics 365? Or maybe you'd like to gain new skills in supporting CRM platforms?

Do you have a strong technical aptitude and the ability to troubleshoot and resolve technical issues effectively?

At Silverbear we are looking for a 1st line support Engineer with a customer-centric mindset and a strong commitment to delivering exceptional customer service.

We are proud to be the leading Microsoft partner for membership and non-profit organisations in the UK and Ireland Our trusted digital platform, built on Microsoft Dynamics 365, the Dataverse, and Azure, delivers world-class engagement to over seventy organisations serving 4.2 million members.

**As part of ClearCourse, we offer**
- Investment, with opportunities for training and a defined promotion pathway
- Private healthcare with Cash plan
- Life Assurance, Income protection and Lifeworks 24/7 support
- Perkbox
- Bike to Work
- Additional Pension
- Enhanced maternity/paternity leave

Skills that we're looking for
- Previous experience in a 1st line support role.
- Proficiency in using ticketing systems and customer support software to manage and track customer incidents.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to work well under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
- Strong problem-solving skills and the ability to think analytically to identify root causes and propose appropriate solutions.

**If this sounds exciting and you'd like to be considered, APPLY now**

**Why ClearCourse?**

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

**Our FAIR Corporate Values**

**F**uture-proof: We seek out innovation and we continually strive for progress

**A**pproachability**:We’re approachable and we communicate with respect and empathy

**I**ntegrity**:We will only do what we believe to be the right thing***

**R**esponsibility**:We are accountable for ourselves, our organisation and the world around us

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.