Education Programme Support Officer

4 months ago

Manchester, United Kingdom British Cycling Full time

**Role Title**:Education Programme Support Officer - Multiple Roles**

**Salary: £21,000 - £24,000 per annum**

**Permanent, Full Time Contract**

**About British Cycling**

At British Cycling we are here to provide positive experiences for our people, be that members or volunteers. We provide programmes, coaching, education, and support services to people riding a bike for the first time all the way to seasoned racers. We are proud to be involved and at the centre of grassroots sport and our aim is to inspire future generations to cycle.

We have an exciting opportunity for the right people to join our **Education Delivery** team - multiple positions are available**:
**About You**:

- Minimum of Level 2 in Business Administration or equivalent qualification and/or compensatory work experience.
- Experience of working within a busy, diverse, deadline driven working environment.
- Evidence of achievement within an internal service / support environment.
- IT Literate
- with working knowledge of Microsoft Word, Excel, PowerPoint.
- Superb communication skills and ability to deliver excellent customer service.
- Excellent attention to detail.

**What Will You be doing?**
- Contributing to the efficient delivery of the education programme through offering support to the learner and tutor journey.
- Providing excellent customer service within the department, through completion of a range of administration & project-based tasks in a timely manner and to a high standard exceed customer expectations.
- Supporting and managing key relationships with venues, tutors and other stakeholders to uphold the highest standard of delivery of British Cycling education products and services.
- Supporting and optimising the course planning process based upon regional delivery plans and departmental targets.
- Contributing to the wider departmental and directorate priorities, strategy and culture as a positive, hardworking member of the team
- Working across departments to continue to develop the British Cycling database as part of the learner management system.
- Assisting with the administration of marketing initiatives including updating and maintaining the course programme on the website and integrating the digital offer.

**What are the perks?**
- Competitive Salary
- Cycle to Work Scheme
- Hybrid working - split time between office and home
- Generous Holidays (25 days + bank holidays)
- Holiday purchase scheme
- Life Assurance
- Pension

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