Lexus Handover Specialist

Lexus Vehicle Handover Specialist
- Lexus Twickenham

£ 30,000 plus commission OTE £35,000

Hours of work Monday - Friday 9.00am - 6.00pm

We are looking for customer ‘enthusiasts’ to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us to collect their new vehicle.

**Does this sound like you?**

As a person, you are curious, creative, and enthusiastic. You have a customer-centric mindset, strong communication skills, and an emphatic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together for our customers.
- Excellent customer service skills and likes to work with people, with a professional, courteous manner.
- Strong, excellent communication skills and enjoys listening and engaging with other people.
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude, but also a team player who is comfortable working with others to help and support them.
- Able to work independently. Able to multi-task and switch quickly between tasks using your strong organisational and prioritisation skills. Willingness to learn and develop and keep up to date with complex information.
- You may already have retail or hospitality experience or just love looking after customers?

**Highlights of what you will do in your Job**:

- Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
- Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
- Educate and inspire customers by answering their questions
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs.
- Working with colleagues and other teams across the Centre to provide continuous improvement and a seamless service to ALL our customers
- Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
- Ensures that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service.

**About Currie Motors**

With over eight decades of experience in automotive industry we are one of the South’s leading dealerships for Toyota and Lexus.

We were established as, and to this day (4 generations later) remains very much a family operated business. You can therefore trust us to work as hard as we can to uphold the values that underpin all that we do. Our difference comes from the personalised service we offer to all our customers, which serves to enhance their experience and get to the core of their specific motoring needs. It's therefore no surprise to see that a high percentage of our business is made up of repeat customers or customer referrals.

**Lexus will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

**Renumeration and Benefits**:

- Salary £30 - 35k per annum
- Excellent benefits package, including pension, life assurance and car leasing schemes.
- Training and on-going development with the Award-Winning Lexus Academy
- Opportunity for career progression
- A full UK driving licence.
- Eligibility to work in the UK.
- Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
- This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
- Good level of general education At least GCSE English and Maths and ideally A Levels or equivalent qualification
- IT skills, (MS Office 365 including Word, PowerPoint, and Excel) and social media skills

Lexus prides itself on putting customers first and having the best team to support this, so why not join us?

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Twickenham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

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