Tenant Liaison Officer

3 weeks ago

Gillingham, United Kingdom Liberty Full time

Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in the South East region (Kent). You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,000 per annum Plus Benefits.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

**Responsibilities for this Tenant Liaison Officer will include**:
Provide a high-quality service by liaising between the client, tenant & Liberty staff

Understanding tenant requirements

Support the reduction in complaints

Support customers, particularly any vulnerable customers

Manage client relationships to engage on access procedures, installation programmes and community engagement

Support the wider Liberty team in managing customers and improving customer experience

Engagement with field and work planning teams

Ensure all customer details on all systems are accurate to keep clients updated

**What we are looking for in our ideal Tenant Liaison Officer**:
NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. **Valid driver’s license essential.** Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload.

**We offer a range of benefits for a rewarding career including though not limited to**:

- Pension scheme
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- In addition to the above, at Liberty _we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards_, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required._

If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer, click “apply” below - we want to hear from you

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