Receptionist - Full-time or Part-time

3 weeks ago


Watford, United Kingdom Primary Care Careers Full time

**About the Role**:
In this essential, front-line role at our practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Previous medical or healthcare receptionist experience is desirable;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills;
- EMIS Web and SystmOne experience is desirable, but not essential, as training will be given.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
The Elms Surgery aims to offer the highest standard of health care and advice to our patients with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence. We are dedicated to ensuring that the practice staff are trained to the highest level and provide a stimulating and rewarding environment in which to work.

The Elms has a list size of 8,000 patients. Our practice team consists of 4 GPs, physician associates, a practice nursing team, an administration team and receptionists. Parking is available on site.

**Disclosure and Barring Service Check



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