Ladieswear Retail Assistant

1 week ago

Kelso, United Kingdom A Hume Country Clothing Full time

**Ladieswear Retail Assistant**

**Hours**: 40 hours over 5 days including Saturdays

**Start Date**: May 2024 **Starting Salary: £23,800**

**Location: Kelso**

Humes Outfitters is an established award-winning, family run business based in the busy market town of Kelso, Scottish Borders. Priding ourselves on offering premium quality brands along with exceptional customer service.

Here at Humes Outfitters we currently have a fantastic opportunity for an enthusiastic, forward thinking, experienced individual to join our busy retail team in our destination ladieswear store - 22 Horsemarket, Kelso.

**Job Purpose**

To deliver the highest standards of retail experience to customers in a unique and busy omni-channel retail business, where superior customer service skills, the ability and confidence to navigate computer systems and a drive for the highest shop floor standards is vital.*

*Full training will be provided.

**Core Job Duties**:
**Customer Service**
- Build relationships with customers
- Confidence in advising and styling
- Developing knowledge on products and brands to be able to assist with customer queries and offer advice
- Responsibility for processing cash and card payments and daily cashing up
- Ensuring shop floor standards are maintained to the highest level, including day to day housekeeping
- Demonstrate flexibility when required within the role and provide holiday and/or sickness cover

**Merchandising**
- Involvement in merchandising areas within the store to showcase new and existing lines. Using reports to improve sell through.
- Involvement in planning window displays to maximise exposure/marketing campaigns. Plan for specific upcoming events and new collections launching.

**Stock management**
- Conduct stocktakes
- House husbandry maintained to make sure stock is stored in correct conditions

**Day to Day Responsibilities**
- Working with a stock management system is a core part of the role to control stock throughout the business from merchandising to online order fulfilment
- Processing cash and card payments and daily cashing up
- Ensuring shop floor standards are maintained to the highest level, including day to day housekeeping tasks
- Demonstrate flexibility when required within the role and provide holiday and/or sickness cover
- Work together with a small team

**Skills and Interests**
- Ability to pick up systems quickly and efficiently.
- Confidence in navigating computer systems including excel, word and supplier B2B sites
- Previous retail, customer service and sales experience (preferable)
- Exceptional communication and 'people' skills
- Desire to provide excellent customer service and a great personal shopping experience with a polite and helpful manner
- Motivated with excellent attention to detail

**Benefits**:

- Staff discount scheme
- Pension
- Working for a busy, family owned and independently run, award winning company with a strong commitment to the local area

**Salary**: From £23,800.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Application deadline: 29/02/2024
Reference ID: Ladieswear Retail Assistant

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