Welfare Benefits Supervisor

2 weeks ago


Liverpool, United Kingdom Citizens Advice Full time

**Position**: Welfare Benefits Supervisor

**Location**: Liverpool, St Helens, Warrington and home

**Closing date**: 24 July 2023

**Role details**:
Job title: Welfare Benefits Supervisor

Location: Liverpool, St Helens, Warrington and home

**Salary**: £28,620

Salary pro rata: No

Hours per week: 35

Type of contract: Permanent

Closing time: 09:00

Interview date: 2nd August 2023

To supervise and support a team of welfare benefit advisers offering specialist support and consultancy in relation to general welfare benefit and reconsideration/appeals process. To undertake casework on behalf of clients who require specialist advice regarding review/appeals process and to prepare clients for appeals tribunals and to represent at same where appropriate.

The Project Supervisor is responsible for supervising and overseeing the delivery of a Welfare Benefits Advisory Service. The supervisor will provide guidance, support, and leadership to a team of Welfare Benefits Caseworkers, ensuring the provision of high-quality welfare benefits advice to individuals and families in need. The role requires strong supervisory, communication, and organisational skills to effectively support the management of the project, monitor caseworkers' performance and adviser consultancy. The project supervisor will also be required to take on some casework for clients who require specialist advice regarding the review/appeals process, prepare clients for appeals tribunals and to represent at same where appropriate.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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