Receptionist / Facilities Assistant (Wtbrf)

5 months ago


Birmingham, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are recruiting a Receptionist and Facilities assistant to Rapport and work at a client site based in Birmingham.**

This is a lone receptionist role and you will be working closely with the Facilities Manager. This position is maternity cover.

The role is 32.5 hours per week Monday to Friday. 8.30am until 4pm including one hour for lunch.

**The main responsibilities of the role are**:
Reception duties and welcoming guests
Meeting room bookings and preparation
Hospitality duties, prepping the guest and client pantry, ordering catering.
Post room duties
Assisting the facilities manager on site with ad-hoc tasks
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Be an up-beat team player with integrity and a can-do attitude
- Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
- Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
- Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self

Main Responsibilities
The main responsibilities of the role are:
Reception duties and welcoming guests
Meeting room bookings and preparation
Hospitality duties, prepping the guest and client pantry, ordering catering.
Post room duties
Assisting the facilities manager on site with ad-hoc tasks

We are looking for someone with great time management, self-discipline, and focus.
Previous reception experience in a corporate or hospitality environment is preferred and you must be comfortable working with Microsoft office and preparing reports.

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to Aviva DigiCare Workplace App
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
- Employee Assistance Programme

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019



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