Technical Officer

7 months ago


Warrington, United Kingdom United Utilities Full time

Responsible for the leadership and management of a team of Meter technicians.
- To develop strong technical capability and competence to deliver improved performance
- To be responsible for all technical aspects of metering, understanding the current meter stock and associated equipment
- To be responsible for analysing and interpreting operational performance information and proactively identifying and implementing corrective actions within Health and Safety requirements and escalating performance risks to theTechnical Metering Manager.
- To carry out research and development projects, liaising with internal departments and external organisations to support the development of metering strategies.
- To be proactively involved with the planning, practical technical input and supervision of the Meter Technicians and Data analysts to ensure SLA’s are met and also any issues are resolved.
- Liaison with external suppliers understanding technical aspects of existing and new meters and associated equipment
- To undertake specific roles, projects or initiatives requiring technical input

**Job Accountabilities**:

- Support the development of the UUW Water metering strategy
- Represent UU on national industry working groups
- Carry out research and development projects to support metering and connections strategies
- Develop metering related policies in order to ensure alignment with customers and metering Strategies
- Responsibility for the continual development, update and communication of metering policies where required in line with business, operational and regulatory needs
- Assist in escalated customer complaints on a face to face basis
- Benchmarking against industry peers and other UK and European utilities using data to drive improvements
- Support in the production of whole life cost model for metering
- Work with the meter supplier to develop new technologies
- Support in the production of medium and long term strategy plans.
- Provide technical metering and associated equipment support within the department and also other departments within UU Wholesale.
- Understand the day to day priorities of the team and plan accordingly.
- Line Management and development of a team

**Knowledge and Skills**:

- Educated to relevant degree level in a technical discipline or equivalent significant business experience
- Excellent general knowledge of UUW policy, strategy and initiatives
- Proven project management skills
- Excellent networking and communication skills
- Innovation and creative thinking skills
- Excellent report writing, business case production and presentation skills
- Proven experience in creation of strategies to support business Key Performance Indicators
- Excellent knowledge of metering technology and Solid understanding of industry AMR/Smart metering competitor activity
- Experience of leading benchmarking programmes
- An understanding of UU Wholesale’s market responsibilities and also the relationship with other UU departments including Domestic Retail.



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