Removal Administrator

7 days ago

Lewisham, United Kingdom A&T LOGISTICS Full time

This is a fantastic opportunity to join a fast-growing national Removals and Storage company that strives to treat every customer as an individual and exceed their expectations by understanding their needs when relocating

As part of a small and busy office team, your core responsibility will be to grow the company's domestic sales division.

The company has seen tremendous growth in recent years, you’ll be a brand Ambassador: building confidence in our service, developing lasting relationships, at the same time as sensitively identifying new opportunities.

**The job is from 09:00 AM - 17:30 PM; Monday - Friday**

you will be the point of contact for our customers, and uphold an exceptionally high standard of service.

Other responsibilities will include:

- Booking Surveys and providing quotes for home and office removals. through a video call, booking surveys for our surveyor team. Throughout the survey, also identifying opportunities to up sell to our clients on various optional services. As well as Tactfully pre-emptying issues around the removal process.
- Dealing with customers in a friendly and efficient way always.
- Understanding, conveying to others and act on information effectively.
- Always maintaining a high standard of appearance, behaviour and positive attitude.
- To be aware of the way in which actions, behaviour and capacity to work affects your clients and to act appropriately.
- Delivering practical, helpful, friendly advice and information to customer
- Dealing with emergencies and occasional last-minute requests with flexibility and a positive

attitude.
- Resolving problems when an immediate solution is not apparent.
- Making and receiving phone calls from and to customers.
- Encouraging positive reviews and responding to them.
- General administration work including organising a paperwork system.
- Identifying businesses where we may want to offer our services.
- Uploading completed jobs on social media.

As this is a new role, flexibility will be needed as to the job responsibilities.
- Be experienced in similar roles, focusing on customer service and phone communication.
- Have necessary IT/phone skills.
- Be punctual, **_extremely_** well organised and reliable.

The hours will be 0900 - 1730 and Must be IT competent with experience with computers.

**This role is from Monday - Friday**

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Benefits**:

- Flexitime
- Profit sharing
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- London, SE13 5JX: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)

Reference ID: ATL052214

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