Customer Service Coordinator
2 months ago
Customer Service Coordinator
Location - Weybridge
Hours - Monday-Friday 8:30am-5pm (office based)
Duration - Temp to Perm
Summary of a Customer Service Coordinator
To provide excellent customer service to Customers ensuring Customer/dealer queries and questions are resolved, order entry and credit processing are maintained in line with department SOP’s, Work Instructions and KPI’s and to continuously look for new ways of improving the current efficiency of service and processing methods.
Responsibilities of a Customer Service Coordinator
- Process all orders in an efficient and timely manner.
- Record all customer query correspondence in Sales Force
- Respond to and manage effectively all customer queries e.g. product chases, product info, literature request
- Manage delivery service complaints
- Issue Returns, rebates & credits when required ensuring followed the correct approval process
- Organise the return of products to our warehouse following correct process
- Investigate thoroughly into all returns and exchange requests adhering to our terms and conditions.
- Check intercompany credit notes and investigate stock not deemed for resale
- Gain a good understanding of all promotions so can inform/promote our products to our customers
- Accountability for specific dealer or customer accounts
- Run back-order reports and distribute to dealers and/or advise and update customers including Reward customers
- Check system for mis-deliveries and advise customers of delayed orders
- Provide Proof of delivery for customers if required
- Investigate back-order date slippages and supply customers with appropriate updates/revised delivery information
- Liaise with couriers and warehouse for delivery information, claims, collections etc.
- Ensure accuracy of dealer /customer codes on the relevant files/records
- Supply documents required such as packing lists and invoices for audits
- Log all queries and complaints in Sales Force, chase for outcome for customer adhering to KPI’s
- Process Product complaints - opening returns received in department adhering to KPI’s, entering on Smartsolve, and returning to the warehouse
Key competencies of a Customer Service Coordinator
- Experience of working in Customer Service environment
- Excellent skills with MS Office
- Professional with proven ability to build appropriate relationships with external key customers
- Demonstrated problem solving and decision making abilities
- Able to work well within a team
Consultant - Charlie Shepherd
**Job Types**: Full-time, Temporary contract, Temp to perm
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- WEYBRIDGE: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: One location
Reference ID: J12671LC
-
Customer Service Coordinator
1 month ago
Weybridge, United Kingdom QSC, LLC Full timeOverview: QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized...
-
Customer Service Coordinator
1 month ago
Weybridge, United Kingdom March Recruitment Full timeCustomer Care Associate Location - Weybridge Hours - Monday-Friday 8:30am-5pm (office based) Salary - Duration - Temp to Perm Summary of a Customer Care Associate To provide excellent customer service to Customers ensuring Customer/dealer queries and questions are resolved, order entry and credit processing are maintained in line with department SOP’s,...
-
Customer Services Coordinator
1 month ago
Weybridge, United Kingdom PerkinElmer Full timeTo provide a support service to facilitate the repair, maintenance, calibration and certification of laboratory instrumentation, within Haleon West London Sites. In addition, be responsible for administering repair, pm and calibration work order requests, customer enquiries and associated Computerized Maintenance Management (CMMS) Records for Haleon Sites...
-
Payroll Service Coordinator
2 weeks ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORLocation: Weybridge, SurreynHours of work: 37.5nContract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionnIn this role, you will be the first line of support for all employee payroll queries, ensuring they are...
-
Payroll Service Coordinator
14 hours ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORLocation: Weybridge, SurreynHours of work: 37.5nContract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionnIn this role, you will be the first line of support for all employee payroll queries, ensuring they are...
-
Payroll Service Coordinator
2 weeks ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORMaximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Location: Weybridge, SurreyHours of work: 37.5Contract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionIn...
-
Payroll Service Coordinator
2 weeks ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORMaximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Location: Weybridge, SurreyHours of work: 37.5Contract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionIn...
-
Payroll Service Coordinator
2 weeks ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORLocation: Weybridge, SurreyHours of work: 37.5Contract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionIn this role, you will be the first line of support for all employee payroll queries, ensuring they are logged,...
-
Payroll Service Coordinator
2 weeks ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATOR Location: Weybridge, Surrey Hours of work: 37.5 Contract Type: Permanent We are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function. Job Description In this role, you will be the first line of support for all employee payroll queries, ensuring they...
-
Payroll Service Coordinator
2 weeks ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORLocation: Weybridge, SurreyHours of work: 37.5Contract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionIn this role, you will be the first line of support for all employee payroll queries, ensuring they are logged,...
-
Payroll Service Coordinator
2 weeks ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORLocation: Weybridge, SurreyHours of work: 37.5Contract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionIn this role, you will be the first line of support for all employee payroll queries, ensuring they are logged,...
-
Payroll Service Coordinator
1 day ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORLocation: Weybridge, SurreyHours of work: 37.5Contract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionIn this role, you will be the first line of support for all employee payroll queries, ensuring they are logged,...
-
Payroll Service Coordinator
1 day ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATOR Location: Weybridge, Surrey Hours of work: 37.5 Contract Type: Permanent We are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function. Job Description In this role, you will be the first line of support for all employee payroll queries, ensuring they...
-
Payroll Service Coordinator
3 days ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORLocation: Weybridge, SurreyHours of work: 37.5Contract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionIn this role, you will be the first line of support for all employee payroll queries, ensuring they are logged,...
-
Payroll Service Coordinator
2 days ago
Weybridge, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATORLocation: Weybridge, SurreyHours of work: 37.5Contract Type: PermanentWe are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function.Job DescriptionIn this role, you will be the first line of support for all employee payroll queries, ensuring they are logged,...
-
Payroll Services Coordinator
7 days ago
Weybridge, Surrey, United Kingdom ISS Facility Services UK Full timeJob Description PAYROLL SERVICE COORDINATOR Contract Type: Permanent We are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function. In this role, you will be the first line of support for all employee payroll queries, ensuring they are logged, monitored, and resolved...
-
Payroll Services Coordinator
2 weeks ago
Weybridge, Surrey, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATOR Contract Type: Permanent We are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function. In this role, you will be the first line of support for all employee payroll queries, ensuring they are logged, monitored, and resolved efficiently. Your focus...
-
Payroll Services Coordinator
3 days ago
Weybridge, Surrey, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATOR Contract Type: Permanent We are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function. In this role, you will be the first line of support for all employee payroll queries, ensuring they are logged, monitored, and resolved efficiently. Your focus...
-
Payroll Services Coordinator
2 weeks ago
Weybridge, Surrey, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATOR Contract Type: Permanent We are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function. In this role, you will be the first line of support for all employee payroll queries, ensuring they are logged, monitored, and resolved efficiently. Your focus...
-
Payroll Services Coordinator
2 days ago
Weybridge, Surrey, United Kingdom ISS Facility Services UK Full timePAYROLL SERVICE COORDINATOR Contract Type: Permanent We are currently seeking a dedicated Payroll Service Coordinator to join our team and contribute to the success of our payroll function. In this role, you will be the first line of support for all employee payroll queries, ensuring they are logged, monitored, and resolved efficiently. Your focus...