Admin Supervisor

Undertake delegated duties under the supervision of the Business Administrative Manager. Consulting as necessary and working collaboratively to deliver a comprehensive service. Provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times. Work in partnership with others; develop knowledge to promote an holistic service.

Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service. Supervise and delegate work to admin/secretarial staff, participate in their induction, training, appraisal etc. May be required to work in challenging environments which could include lone working and conflict resolution. Undertake and maintain the required statutory, mandatory and core training as required by the specific area of service.

Work flexibly to meet the needs of the service. KEY RESULT AREAS: To deliver excellent levels of service by regularly assessing, problem solving, evaluating and reporting to the Business Administrative Manager, in a timely and proactive manner when these standards have not been met, enabling appropriate action to be taken. Implement planned actions in response, communicating changes as appropriate. Support the Business Administration Manager as required.

Work independently, prioritising own work, exercising initiative and judgment. Refer and seek guidance/supervision on issues outside of post holders level of competence or authority to Business Admin Manager. Proactively and positively contribute to the achievement of service/Trust objectives through individual and team effort. Manage the service user experience with the focus being on delivering excellent customer services.

Assist in the promotion of an open, welcoming, person-centred culture for service users, carers and colleagues, Seek and support feedback from service users to aid service improvement as required. For full job description please see attached supporting documents