Cic Administrative Supervisor
5 months ago
**CIC Administrative Supervisor**
**Cromwell Hospital, London (SW5 0TU)**
**Permanent**
**£30,000 to £33,000 + Fantastic Benefits**
**We make health happen.**
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
As a CIC Admin Supervisor, you will be responsible for facilitating the delivery of high-quality clinical services through the efficient coordination of the activities within the outpatient and Clinical Investigations Clinic services at the Cromwell Hospital. CIC currently houses diagnostic services for Cardiology, Lung, and Neurophysiology. You will be expected to support service delivery across the 3 different services with a focus on patient pathway from point of booking to receipt of results. CIC Admin Supervisor will prioritise patient experience through the development and implementation of SOPs, monitoring correspondence and task completion in addition to line managing the administrative team.
**You’ll help us make health happen by**:
- Greet patients in a polite and efficient manner.
- Assist with bookings for the Cardiology, Lung centre and Neurophysiology departments with provision of instructions given to patients relating to the accurate and precise preparation for test procedures.
- Assist with taking information from patients in a polite manner, updating patient details at each appointment, inputting all information accurately on the computer system according to hospital procedures.
- To take and give accurate information over the telephone and to have an efficient telephone manner and discretely ensure that the patients are aware of charges and method of patient and examination documentation.
- To contact doctors and secretaries regarding correct request forms.
- Assist with taking charges for test procedures.
- To appropriately line manage CIC administrative staff.
- Support staff and ensure they have the training/resources required to be productive
- Prioritise team engagement through regular 1-1s, team meetings etc.
- Create and implement administrative SOPs as appropriate.
- Review bookings/clinics in advance to facilitate smooth operations.
- To ensure the administrative team is appropriately staffed.
**Key Skills / Qualifications needed for this role**:
- Administration Experience
- Managerial or Team lead experience is desirable
- IT Literate
- Experience working in a healthcare environment.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Excellent organisational skills.
- Able to work on own initiative, prioritise work and meet deadlines.
- Good timekeeping but prepared to be flexible
**Benefits**
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions through Gympass
- Various other benefits and online discounts
- Free onsite massages as a recognition for your hard work
- Opportunity to participate in our annual awards ceremony
**Why Bupa?**
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Administration
Locations:
Cromwell Hospital London
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