Rtb - Application Specialist
2 weeks ago
**RTB Application Specialist**
**Glasgow**
As a Barclays RTB Application Specialist this is an exciting opportunity where you will be joining the GTSM organisation and you will be a technical service level support specialist who will look to minimise both the number and severity of incidents and potential problems to the business/organisation. RTB aims to reduce the adverse impact of Incidents and problems that are caused by errors within the IT infrastructure, and to prevent recurrence of Incidents related to these errors.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
**Working Flexibly**
**What will you be doing?**:
- Working with other technology components, BTB/Component teams etc. to complete RTB training
- Reviewing and automating operationally expensive tasks (frequent batch failures, reporting requirements, etc.,)
- Owning, maintaining & tracking operational guides for support, knowledgebase, runbooks, rainy day procedures, SLA/OLA documentation, upstream & downstream
- Engaging with BTB managers on upcoming releases and maintain a 30/60/90-day view tracker
- Leading governance for both the incident management & problem process, including actions from problem reviews/severity incidents, attending Service Review
- Calling with global RTB manager and giving value add to both the process and the outcome
**What we’re looking for**:
- Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
- Excellent analytical, communication, organizational and problem-solving skills coupled with a work ethic
- Produce robust documentation & presentation material for stakeholder consumption operating at varying levels
**Skills that will help you in the role**:
- Degree in Information Systems or Computer Science or equivalent
- Excellent working knowledge of Service Management tools (Service First or other) and ITIL frameworks
- Experience with TSQL Skills with MS SQL/Oracle, Query optimization, Performance tuning
**Where will you be working?**
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
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