Duty Free Sales Advisor

3 weeks ago

London, United Kingdom Lagardère Travel Retail (UK & IRE) Full time

**Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you**

This role is for our Aelia Duty Free store situated in the departure lounge of London City Airport; we are currently looking for energetic, enthusiastic new members to join the team that have a passion for excellence, teamwork and world class customer service.

**Job purpose**:
Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.

**Key responsibilities**:
**100% Customer Focus**
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations

**Stock Management**
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing

**Housekeeping / Health & Safety**
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

**Security**
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community

**Person Specification**:

- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

**Salary**: £11.95 per hour

**Hours**: 37.5 hours per week - flexibility required to work 5/7 days on a shift basis, working both early shifts and late shifts

**Benefits**:Benenden Health, Retail Trust, life insurance, on-site parking, store discounts and uniform

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