Brand Home Host

An amazing opportunity within our Speyburn Distillery
- the home of Speyburn Whisky.

We are currently looking for 2 Brand Home Host on 18 hours contract with the ability to work full time hours.

**Purpose of Role**

To deliver a consistent 5-star customer experience across Tours, Tastings, and Events, communicating our heritage and Brand story with passion and energy. You will be responsible for inspiring and educating our visitors, acting as an ambassador to the business.

**Main Responsibilities**
- Welcome visitors and guide them through a tour of the distillery delivering a 5-star experience acting as a guide and a host.
- Conduct tastings ensuring education is on brand message.
- Assist in the smooth running of the Brand Home shop including:

- Welcome shoppers in a friendly, efficient, and knowledgeable manner.
- Process customer card and cash payments.
- Capture and record customer bookings.
- Assist with customer enquiries.
- Maintain housekeeping and health & safety standards as required to ensure a safe environment for both our people and our visitors.
- Notify the Lead Host of customer queries in a timely manner to ensure they are dealt with effectively and efficiently.
- Participate in brand training to ensure continuous development of brand knowledge.

**Personal Profile**
- Friendly, Confident & Engaging style.
- Customer focused.
- Strong communication skills.
- Previous Guide/Host experience and knowledge on whisky production would be an advantage, however full training will be provided.

**Job Types**: Temporary contract, Fixed term contract
Contract length: 3 months

**Salary**: From £10.90 per hour

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Weekend availability

Work Location: In person