Technical Support

4 weeks ago


London, United Kingdom Adecco Full time

**Technical support (Enterprise Video) **required to work with a government department. This is an initial
**12 **-month contract, paying £
**550** a day, inside IR35,
**remote working**.
***

**Main Responsibilities**:

- Engagement with project team to progress technical work related to transition and commercial procurement.
- Providing technical input into service designs, technical designs, commercial outputs.
- Managing technical and business requirements and their documentation.
- Providing technical input into technical activities
- Ensuring ongoing and appropriate reporting on progress of work.
- Working and managing 3rd party delivery partners.

**Essential Skills**:

- Ability to understand complicated technology environments.
- Fluent communicator
- Strong service management skills for video technology - i.e., capacity / tooling / support / resourcing /licensing / DR etc
- Team player - to prove a trusted / go to person amongst their colleagues and peers within their domains.
- Proficient technical documentation creation and management:

- Experience with agile and waterfall deployment methodologies.
- Able to identify further sources of information to progress work independently.
- Experience with multi-vendor support model:

- Management of third parties to scope, refine and produce deliverables.
- Management of suppliers and internal parties to agreed outcomes.
- Demonstrable experience of supporting enterprise scale video/telepresence infrastructure: large numbers of sites '00s / Large number of endpoints '000s

***

**Desirable Skills**:

- Government/ public sector experience
- Telepresence Design and Configuration Hardware Video endpoints
- Audio Visual Hardware / Poly Video Hardware
- Audio/Video
- Device Life-cycle Management and Solutions
- Telepresence Infrastructure
- On Premise Hosted Video (Software) Services
- Video Collaboration Integration/Interop
- Service Support and Management
- Monitoring / Capacity Management
- Service Security / Network Management
- Tooling and Automation
- Licensing Management
- Application Hosting / Vendor management

***

To speak to a recruitment expert please contact Syntyche Bei



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