Contracts Manager
2 days ago
Job description
Contract Manager Main Purpose
To ensure the provision of an efficient and effective FM hard service to the client, ensuring professional and proactive management of the client’s property and facilities support services. To deliver excellent customer service and exceed client’s expectations,with relationship management of key client stakeholders and client personnel of utmost importance. Strategic planning and continuous re-engineering of the supply chain and service standards.Landlord liaison as appropriate.
Main Job Responsibilities
Overall responsibility for service and contract compliance within area of responsibility to ensure all services meet the client’s requirements and standards.
Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service and any concerns to be dealt with effectively and communicated accordingly.
Daily Management interface between Business Services and customer to ensure Service Level Agreements are met.
Become a recognized figure head for the facilities operation and integrate with the client by building strong customer relationships.
Effective communication and reporting on all service lines with the client, peers, and management team all while delivering quality services in a cost and operationally effective manner.
Monitor contracts through key management staff, ensuring value for money and innovative service is provided.
Professional, operational, and strategic management of the entire supply chain and service delivery whilst demonstrating supply chain cost savings and value add through continuous improvement and performance measurement.
Small-Scale Project Management, to include:
- Following standard processes.
- Project initiation - calculating budgets, teams, and resources.
- Setting goals and objectives.
- Managing and monitoring whole lifespan of projects. Identifying risks and managing them appropriately toensure on-time delivery.
- Regular reporting.
Management and control of budgets, financial targets, and financial processes, producing timely and accuratereports with narration on all variances.
Develop and maintain strong relationships within the client organization and GSH business.
Manage the coordination of internal moves for all moves, adds and changes, including coordination with users, technology and termination proceeds Ownership and management of H&S system compliance to include supply chain activity.
Production of timely and appropriate management information and attend meetings with client and assist with preparation of reports.
Undertake contractual, compliance and technical audits, daily inspections and walkthroughs covering both hard and soft services.
Main Job Responsibilities continued
Respond to internal requests and questions in a helpful and timely manner, communicating effectively with users regarding all requests to ensure appropriate expectations are established.
Facilitate the resolution of issues regarding administrative, facilities services and janitorial requests promptly and thoroughly. Provide follow up to verify work performed satisfactorily.
Understand current and anticipated customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts.
Develop a working knowledge of client work processes, workplace culture and policies essential for effective service delivery to users.
Additional Responsibilities
Writing of the monthly performance reports. Financial planning related to facilities management
Lead and manage any facilities staff including external suppliers / contractors to ensure smooth business operations
Liaise and negotiate with vendors and external stakeholders on office procurement, leasing, office renovation or relocation and other facilities contracts
Personal Background and Interpersonal Skills
- Excellent communicator, team player with good people management skills.
- Ability to accept change, work flexibly and have good negotiation skills and commercial acumen.
- Good numeracy skills and experience of managing budgets.
- Established network within the FM industry with management of HSE.
Requirements and Experience
- Technical qualification (HNC/HND M&E Building Engineering ideally).
- Senior Authorised Person HV (essential)
- Excellent proficiency with Excel and Word.
- Strong interpersonal skills with the ability to interact with all levels of the organization up to C level.
- Detail-oriented and good multi-tasking skills.
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