Administrator

2 weeks ago


Lincolnshire, United Kingdom Gi Group Full time

**Direct Sales Administrator**
Hours
- 8:30am - 5pm, Monday to Friday
Rate of pay - £10.34 per hour
Location - Elsham Wold Industrial Estate, Brigg. Own transport is essential due to our client not based on a public transport route.

Gi Group are recruiting a Direct Sales Administrator to support our clients' Sales Team, ensuring smooth customer processing of orders, payments and follow up of customer queries received.
Main Responsibilities;
- Inputting/managing of all customer orders
- For customer queries relating to Online orders - follow up of query to understand the detail, and respond to customer with answer/resolution
- Answer incoming Telesales calls, directing the customer to the correct Keeper, taking down the order details if unable to forward the call.
- Lead on investigating customer complaints (missing/damaged stock) etc liaising with keeper to ensure the customer is responded to and solution achieved within 12 hours
- Processing sample requests and arranging delivery for field based teams
- Process credit card payments
- Updating and recording credit tracker daily
- Updating and recording Trade complaints daily
- Processing invoices
- Supporting new business set up, re accounts etc
- Processing orders
- Dealing with enquiries received through the answer machine daily
- Any other support to the direct sales team as is reasonable within the role.
Required personal attributes / experience;
- Knowledge of Microsoft Office systems
- Attention to detail, accuracy of information is essential
- Ability to self-organise and prioritise tasks
- Computer literate
- Ability to work in a fast paced environment and multi task
- Ideally previous experience of NAV 2016 *not essential*
- Interpersonal skills for talking to customers and company employees


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