Email Campaign Specialist

2 months ago


Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
- Along with the opportunity to further develop your marketing and communication skills, you’ll have the chance to play a significant part in helping us build stronger and more valuable customer relationships

**What you'll do**:
In addition to this, your responsibilities will include:

- Campaign deployment and monitoring, providing campaign and journey report insights
- Campaign issue identification and resolution
- Working with campaign coordinators on various projects
- Ensuring agreed SLAs and processes are met
- Working closely with relevant teams to ensure the delivery of a coherent customer experience
- Setting up, maintaining, and optimising ad-hoc and automated communication journeys tailored to various segments and behaviours

The skills you'll need

We’re also looking for:

- Experience and understanding of financial services or other highly regulatory environments
- Knowledge and understanding of relevant privacy legislation
- A customer-centric mindset



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