Customer Service Executive

4 months ago

Dunfermline, United Kingdom Cashmaster International Full time

**About Us**

With offices in the UK, US, Germany, and Hong Kong, Cashmaster International is a global leader in both the manufacturing and sales of Cash Management Technology solutions.

Serving many of the world’s largest fast food, grocery, hospitality, and retail brands, Cashmaster is currently experiencing double-digit growth as we ramp up sales and diversification of our product range and service offerings.

**Customer Service Executive (Maternity Cover/Fixed Term)**

**Primary Responsibilities**:
As a Customer Service Executive, you will be an integral part of our team, providing a comprehensive range of customer services. Your primary duties will include:
**Troubleshooting and Support**:

- Resolve hardware, software, and related functionality issues efficiently.
- Maintain accurate records of incidents, including outcomes and relevant details.

**Inside Sales**:

- Process 'inside sales' inquiries from existing and new customers for products, accessories, and other items.
- Follow up on requests, converting sales opportunities where possible.

**Production Support**:

- Support the Production department by completing processing tasks in Sage and our ERP system.
- Assist in fulfilling orders and maintaining accurate records in Production Administration.

**Additional Responsibilities**:

- Distribute training materials and relevant product information to customers.
- Assist in fulfilling warranty repairs and exchange services to end-user customers.
- Support product trials for new and existing customers.
- Process orders for products, accessories, and consumables as required.
- Provide timely and accurate product information and support.
- Prepare regular management reports for selected customers and other administrative tasks.

**Skills Required**:

- Experience with helpdesk/incident tracking systems.
- Proficiency in Sage or similar processing systems.
- Methodical with excellent attention to detail.
- Strong computer skills and a knack for technology/software.
- Good customer support/telephone manners.
- Excellent written and spoken communication skills.
- Strong interpersonal skills and a team player.
- Motivated with enthusiasm to satisfy customers and attract new prospects.
- Perseverance and creative thinking.
- Reliable and trustworthy (essential).
- Higher/O-Level educated.
- Fluent in English (written and spoken).
- Technology-friendly with processing experience in Sage or a similar system.
- Experience in a similar IT/business product/customer support environment.
- Understanding of the importance of customer satisfaction.
- Familiarity with processing, helpdesk environments, and Microsoft Office skills.
- Strong initiative, reliability, and punctuality.
- Customer-friendly attitude.
- Passport and driving license.

**Desirable**:

- Degree or Diploma.
- Fluent in a second European language (ideally Polish, Spanish, or French).
- Experience with CRM software.
- Additional proficiency in Sage.

**Job Types**: Full-time, Temporary contract, Fixed term contract

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- Diploma of Higher Education (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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