Floor Staff/shift Leader

3 weeks ago


Brighton, United Kingdom Terre a Terre Limited Full time

Terre a Terre is looking for a full time, experienced and hard working server and floor supervisor to join our front of house team.

At present this role would be split roughly 50/50 between server shifts and supervisor shifts, though this will fluctuate based on annual leave of other team members. There are ample opportunities for future development and career progression. Terre a Terre is committed to training our staff and passionate about helping our staff achieve their career goals.

Terre a Terre is situated in the busy South Laines area of Brighton and has been serving innovative vegetarian cuisine for nearly 30 years.

The server part of the role requires looking after a section in an often very busy restaurant floor, ensuring all customer needs are met with efficiency and care. The floor supervisor role involves overseeing the floor team during shift, liaising with the kitchen, opening and closing the restaurant and cashing up.

**Requirements for server role**:

- Experience as a server in high quality hospitality operations
- A great communicator, both with customers and fellow team members
- Good food and beverage knowledge - Terre a Terre is also committed to training to a high standard and filling in gaps in staff knowledge
- Excellent customer service standards, bags of personality and a positive, can-do attitude
- A keen eye for detail, especially a focus on special requests from customers, allergies, intolerances and preferences
- The ability to work under your own direction, but also a team player who is happy to receive direction, training and advice from management
- Maximising the customer experience and revenue by upselling food, drinks and Terre a Terre’s own take home retail range

**Requirements for the Shift leader role**:

- Some experience in shift leading, though if you are the start of this journey and have bags of enthusiasm and potential then we would love to help you unlock that
- The ability to remain calm under the pressure of a busy service
- Multitasking skills: the dexterity to switch between serving tables, welcoming guests, overseeing staff and liaising with the kitchen team
- Leadership skills: the ability to brief staff, motivate and lead a team and drive sales with the support of senior management
- The desire to learn new skills and take on more responsibility over time
- Opening and closing of the restaurant, full training will naturally be given in this area

**Benefits**:

- Excellent rate of pay (£9.50 p/h rising to £10.41 in April; plus full share of service & tips £13-15 p/h total) plus extra for shift leading
- The opportunity to work in an established, award winning, nationally and internationally recognised restaurant
- A flexible role that will take your already excellent hospitality skills, hone them and develop your talents as a leader
- A training plan that is tailored to your specific skills and requirements and the needs of the business
- Employee Discount
- Meals on shift
- Enrolment in pension scheme
- 28 days holiday
- Work schedule that can be flexible around your life
- A job in an ethical and forward thinking company

If the above sounds like you and you are ready for a fresh challenge then we would love you to get in touch.

**Salary**: £9.41-£11.25 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount

Day range:

- Monday to Friday
- Weekend availability

Physical setting:

- Restaurant
- Upscale casual restaurant

Shift:

- 12 hour shift
- 8 hour shift

Ability to commute/relocate:

- Brighton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (required)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: One location

Reference ID: Floor and Supervisor 12.02.23
Expected start date: 17/02/2023


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