Scheduler
4 weeks ago
Scheduler
Salary £21,000 - £23,000
Permanent
Full-time
Based in Basingstoke
REED Business Support are actively recruiting on behalf of an established organisation for a permanent Scheduler.
This is an excellent opportunity for an individual with a background in scheduling & strong communication skills.
As a Scheduler your duties will include but are not limited to:
- Act as point of contact for the resolution of direct customer enquiries relating to existing response repairs.
- Ensure customers receive a prompt response to their enquiry. Where possible close down customer enquiries at the time of the first call. Where this is not possible, ensure customers are kept informed of progress through a prearranged call back.
- Act with confidence, influence and authority, liaising directly with all appropriate stakeholders across the business in a timely, efficient and effective manner.
- Implement improvements to procedures as directed whilst actively participating in the review of the team and personal working practices to suggest solutions and ways to improve the experience of our customers.
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