Administrator - Connect

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

PERMANENT, 18.5 HPW, FRWK03 £10,024 - £10,208 (PRO-RATA SALARY)

**Region**

Worksop

**Package**

Life Assurance, Pension, Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, learning programmes tailored to suit different roles and services, Health Cash Plan

**Job category/type**

Administration

**Date posted**

21/11/2023

**Job reference**

REQ002994

Job description

**ADMINISTRATOR, CONNECT, BASSETLAW, PERMANENT, 18.5 HPW, FRWK03 £10,024 - £10,208 (PRO-RATA SALARY)**
- Are you looking for a new role within Administration?
- Are you an enthusiastic and dynamic individual?
- Do you want a role where you are heard and valued with numerous training opportunities?

**Framework is a charity delivering housing, health,**
**employment, support and care services to people with a diverse range of needs across the East Midlands.**

The Connect service is a floating support service working with vulnerable adults in the Bassetlaw area. Through a combination of one-to-one support, advice and information and signposting through different communication methods we empower people to live in the community with greater independence and improved quality of life. Our support includes maximising benefits/income, finances, employment, education and accessing health and well-being, services.
- We have a rare opportunity for an Administrator who is passionate about promoting independence and opportunities for our service users. We are looking for a person that is enthusiastic, patient and empathetic. Someone who has great interpersonal and organisational skills, with experience of Microsoft Office and an ability to pick up new systems easily.
- Connect operates mainly Monday to Friday during office hours. This role is 18.5 hours a week and whilst they must be the same hours every week, we can be flexible on the days and hours worked. This is a hybrid role working from home or from our offices at our hostel at Potter Street. All team meetings will be based in the office.

**Duties & Responsibilities**
- To handle telephone calls and other enquiries from service users and general public in order to deal with or signpost to relevant staff and agencies.
- To ensure referrals are processed and recorded onto the computer system/spread sheets in line with data quality requirements.
- Maintaining confidential service users records files.
- Correspondence filing, photocopying, faxing and collating documents.
- Logging information on Excel and using our internal system, Salesforce.

**Why Join Us?**
- We invest in you and encourage career progression - providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
- Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
- Employee assistance programme, salary sacrifice schemes.
- Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
- 32 days holiday including Bank Holidays - increasing with service.
- Paid DBS and Update Service.
- Loyalty awards and non-contributory life insurance.

**To view job descriptions please go here**:
**Administrator**

For more information about the role please contact Cathryn Miller on 07891 514278.