2nd Line IT Support

7 days ago


Godalming, United Kingdom Ramsac Full time

Are you a technically competent support analyst?
Looking for the next step in your career?
Want to work somewhere where you can make a difference and your hard work is recognised?
ramsac are an award-winning IT MSP, with a 5* Glassdoor rating and recently voted in the top 15 MSP's in EMEA region
We are growing and looking for support analysts/consultants/operatives/people to join us at this exciting time.
You will be supporting our 150 clients spread across a range of industries with all of their day to day 2nd line support needs.
Working mostly with the Microsoft stack in a range of environments you will get great exposure to different technologies all being used in different ways for each environment and industry.
**Some of the core technologies used will include;**:

- Office 365 and the MS Office Suite.
- Active Directory
- Azure
- On-premises Microsoft Exchange solutions
- Networking, Routers, Switches, and Firewalls
We promise on the job learning, industry accredited qualifications and a proven career development path to ensure you continue to grow and develop.
**Why your job is important to us**
We promise our clients that we will provide straight forward, efficient and secure IT management. For most clients their most frequent interaction with us, is through our remote helpdesk service. Clients contact support at a moment of personal stress - theyare busy hardworking folk who can’t get something to work, and we can all empathise with that feeling Your job is to be proactive, professional and friendly - fixing their issue, preventing it from happening again, making them feel calm and confident in yourability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place The feeling you leave the client with after your call, will often form that clients whole opinion of our firm.To our clients, you are ramsac
We want to be known as the most ‘can do’ well polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ their personal values are all a reflection of the core ramsac beliefs,which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?
**Location**: Godalming
**Contract**: Full time, Permanent
**Salary**: £28,000 PA
You may have experience of the following: IT Support, Desktop Support, IT Helpdesk Support, 1st Line Support, 2nd Line Support, Systems & Network Administrator, IT Support Helpdesk Officer, Technical Support Analyst, Software Support, Deskside Support, IT HelpdeskAnalyst, Support Analyst, IT Support Specialist, Senior Support Engineer etc.
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