Continuous Improvement Business Consultant

3 months ago

Merseyside, United Kingdom Serco Plc Full time

Homebased with travel as required across UK & Northern Ireland
Full time, Permanent
£36,000 - £40,000 per annum, dependent on experience

Here at Serco, we are looking for a Business Consultant to join our Continuous Improvement (CI) team within Customer Services Customer Solutions Centre.

As a Continuous Improvement Business Consultant, you will identify opportunities to improve business, client or customer processes and develop solutions supported by business cases. You will manage multiple Continuous Improvement or Transformation initiatives at one time or working as part of a wider programme to an agreed plan.

**Your main responsibilities**:
Identify client or business issues and priorities by engaging with stakeholders
Conduct in depth analysis of business function, processes, data, and customers to understand the root cause of any issues
Recommend appropriate and innovative solutions to issues, including new technology and automation
Test new solutions, running pilots in the business against control groups and measure outcomes to inform solutions
Conduct impact assessment and cost benefit analysis of solutions and present as a business case to stakeholders and clients following agreed governance
Facilitate the implementation of any solutions
Use agreed data points to measure, track and refine any solutions after implementation

**What you’ll need to do the role**:
You will be working as a Continuous Improvement Business Consultant or similar with experience implementing continuous improvement or transformation solutions, ideally within contact centres.
Ability to build and maintain excellent working relationships, with internal and external clients and stakeholders.
Proven capabilities in Business Change, Continuous Improvement, and Transformation methodologies
Experience of delivery of personally owned activities and within larger programmes or several smaller projects with positive feedback
Lean Six Sigma, Agile, or Prince 2 qualifications are desirable but not essential

What we offer Up to 6% contributory pension scheme A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities Up to 25 days annual leave plus bank holidays

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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