Hospitality Safety Steward

2 weeks ago


London, United Kingdom Queens Park Rangers Football Club Full time

Job Title: Hospitality Safety Steward

Hours of work: Matchdays Only

Rate: £12.38ph (matchday rate of £74.30 for 6 hours, OT available)

Location: Loftus Road Stadium

Responsible to: Hospitality Team Lead

Role Summary:
The role is one of safety within hospitality areas of the stadium. Customer care on a match day is a major part of the role.

A Safety Steward would be expected to call on a Supervisor or specialist stewards for assistance in dealing with breaches of ground regulations, and searching or ejecting. A Hospitality Steward is not normally expected to be involved with searching or ejecting spectators.

Hospitality Stewards are deployed to assist in the safe operation of the ground before, during and after an event within Loftus Road, primarily on our hospitality areas and executive boxes.

Main Duties and Responsibilities:

- Attend the Stadium at given dates and times as dictated by Match day Manager.
- Attend pre-event briefing and all training, and ensure all information is understood.
- Do not leave the stadium complex after signing in until the end of your duties.
- To be always responsible for the safety and comfort of spectators within the site.
- Direct spectators to seating areas by checking tickets.
- Assist in the prevention of overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and take action in accordance with standing instructions.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and take action in accordance with standing instructions.
- Ensure that gangways and exit / evacuation routes are kept clear.
- Assist in the diversion of spectators to other parts of the ground when the capacity for any area is about to be reached.
- Identify and investigate any incident or occurrence among spectators, reporting their findings to a Hospitality Team Lead.
- Know the location of the fire-fighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere in the Stadium.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to a Hospitality Team Lead or the Safety Officer.
- Comply promptly with any instruction given in an emergency by the Safety Officer,

Hospitality Team Lead or a Police Officer.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Hospitality Team Lead, the Safety Officer or a Police Officer.
- Report to the Hospitality Team Lead or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
- Assist as required in the evacuation of the ground.

Key Skills & Attributes
- Thorough and ready knowledge of Safety Procedures
- Be able to display Customer Service knowledge.
- Team Player
- Be flexible and willing to work at any location whether inside or outside the stadium as directed.
- Assertive under pressure
- Effective questioning
- Handling complaints constructively
- When necessary being able to say no to a request
- Helpful
- Hard working
- Approachable
- Fit, active, usually not less than age l8.

Experience - Preferred

1 year customer service experience (i.e. retail/catering/hospitality)

**Job Types**: Part-time, Zero hours contract
Contract length: 12 months
Part-time hours: 8 per week

Pay: £12.38 per hour

**Benefits**:

- Flexitime

Schedule:

- Flexitime

Work Location: In person

Flextime


  • Safety Steward

    2 weeks ago


    London, United Kingdom Queens Park Rangers Football Club Full time

    Job Title: Safety Steward Hours of work: Matchdays Only Rate: £12.38ph (matchday rate of £61.92 for 5 hours, OT available) Location: Loftus Road Stadium Responsible to: Steward Supervisor Role Summary: The role is one of Safety both within and outside the stadium. Customer care on a match day is a major part of the role. A Safety Steward would be...


  • London, United Kingdom Gryphon Event Safety and Security Full time

    Gryphon Safety and Security currently have vacancies for Spectator Safety Stewards to join our existing Events Team at Fulham Football. Gryphon Safety and Security always ensures their teams enjoy a great working experience wherever they are working, which assists us in maintaining our reputation for high standards and excellent services for our...


  • London, United Kingdom Gryphon Event Safety and Security Full time

    Gryphon Safety and Security currently have vacancies for Spectator Safety Stewards to join our existing Events Team at Fulham Football. Gryphon Safety and Security always ensures their teams enjoy a great working experience wherever they are working, which assists us in maintaining our reputation for high standards and excellent services for our...


  • London, United Kingdom Gryphon Event Safety and Security Full time

    Gryphon Safety and Security currently have vacancies for Spectator Safety Stewards to join our existing Events Team at Fulham Football. **As soon as we have induction dates we will let you no this will take place at the stadium.** Gryphon Safety and Security always ensures their teams enjoy a great working experience wherever they are working, which...

  • Chief Steward

    2 weeks ago


    London, United Kingdom The Langham London Full time

    **Chief Steward**: **Back of House**: The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Chief Steward o join our talented Back of House team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level. In the role of a Chief Steward, your key focus...

  • Stewarding Supervisor

    3 weeks ago


    London, United Kingdom Rosewood Hotel Group Full time

    **General Information**: - Country/Region- United Kingdom- Province/City- London- Location- Rosewood London- Department- Food & Beverage - Services- Job Type- Full-time Permanent**Role** We are currently looking for a **Stewarding Supervisor **to join our **Back of House team** at Rosewood London. The **Stewarding Supervisor** is entrusted to supervise and...

  • Steward

    2 months ago


    London, United Kingdom SafeCrowds Limited Full time

    We are recruiting experienced stewarding team members who hold an NVQ Level 2 qualification in Spectator Safety. - Have at least one year's experience in spectator safety - Be focused on customer service and safeguarding visiting customers - Be punctual and presentable - Be willing to learn and attend further training - Be willing to attend an induction...

  • Steward

    2 weeks ago


    London, United Kingdom Corinthia London Full time

    **Steward**: **Stewarding**: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. Kerridge’s Bar & Grill is the first London...

  • Event Safety Steward

    2 weeks ago


    London, United Kingdom Showsec Full time

    **We are Showsec, the award-winning venue and event security specialist dedicated to achieving excellence in crowd management.** Showsec are seeking additional Event Safety Stewards to join our London team at a variety of venues including OVO Arena Wembley, O2 Shepherds Bush Empire, O2 Forum Kentish Town, Roundhouse, and Hammersmith Apollo. Whether...

  • Event Safety Steward

    2 weeks ago


    London, United Kingdom Showsec Full time

    **We are Showsec, the award-winning venue and event security specialist dedicated to achieving excellence in crowd management.** Showsec are seeking additional Event Safety Stewards to join our London team at a variety of venues including OVO Arena Wembley, O2 Shepherds Bush Empire, O2 Forum Kentish Town, Roundhouse, and Hammersmith Apollo. Whether...

  • Steward

    1 week ago


    London, United Kingdom Corinthia London Full time

    **Steward**: **Stewarding**: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about delivering an...

  • Events Steward

    1 week ago


    London, United Kingdom Hospitality and Help Full time

    This job will require a reliable and well mannered individual to provide customer service and check tickets in two car parks near Chelsea FC stadium on home game dates. Nearest tube station is Fulham Broadway. No experience required - just a good working attitude. Pay: Minimum Wage / National Living Wage. No qualifications required but individual must be...


  • London, United Kingdom Eram Talent Full time

    Eram Talent is currently seeking dedicated and responsible individuals to join our team as Stewards in Saudi Arabia. As a Steward, you will play a crucial role in the cleanliness and organization of the kitchen and dining areas. Our clients in the hospitality industry rely on the efficient and effective work of Stewards to maintain a high standard of...

  • Steward Supervisor

    2 weeks ago


    West London, United Kingdom Queens Park Rangers Football Club Full time

    Job Title: Steward Supervisor Hours of work: Matchdays Only Rate: £14.05 Location: Loftus Road Stadium Responsible to: Stand Manager Role Summary: As a supervisor, you will be managing your areas related issues, incidents, problems, or queries in the first instance. You will be communicating with the Safety Officer and/or Control Room to highlight and...

  • London Festivals

    5 days ago


    London, United Kingdom G4S Full time

    Location: London, United Kingdom | Salary: - 11.00 hourly | Posted: 3 Jan 2024 | Business Unit: UK Secure Solutions | Contracted Hours: Per Diem | Employee Status: Casual | Reference: G4S4045 **London and surrounding areas, We have lots of opportunities to work!** **Pay rate for festivals: from £11 per hour depending on the role/position, however, with...

  • Hospitality Steward

    3 weeks ago


    London, United Kingdom Sodexo Full time

    Job Introduction As a **Hospitality Steward** for Sodexo at the **Shell Centre, London**, **SE1 7NA,** you will provide a warm welcome to Board members, Guests and their Assistants, making that all-important positive first impression. This is your chance to show your 5-star customer engagement skills and make a meaningful impact with a great team. Join...

  • London Festivals

    3 weeks ago


    London, United Kingdom G4S Full time

    London and surrounding areas, We have lots of opportunities to work! Pay rate for festivals: from £11 per hour depending on the role/position, however, with holiday pay calculated  you can earn from £12.33 per hour  We are looking to recruit additional Event Safety Stewards to join our team working at a variety of  festivals this summer,...

  • London Festivals

    4 days ago


    London, United Kingdom G4S Full time

    London and surrounding areas, We have lots of opportunities to work! Pay rate for festivals: from £11 per hour depending on the role/position, however, with holiday pay calculated  you can earn from £12.33 per hour  We are looking to recruit additional Event Safety Stewards to join our team working at a variety of  festivals this summer,...

  • Event Steward

    4 weeks ago


    London, United Kingdom JSF Event Services Full time

    Job Description: Self-Employed Steward for Outdoor Events Company Position Title: Steward for Outdoor Events **Job Type**: Self-Employed Location: Various outdoor event locations About Us: We are a leading outdoor events company specializing in large-scale public events, festivals, and gatherings. Our mission is to ensure the safety and enjoyment of all...

  • F & B Steward

    3 weeks ago


    London, United Kingdom Back of House Full time

    **_Become a Londoner_** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...