E-commerce/merchandising

6 months ago


Liverpool, United Kingdom Global Fashion Brands Full time

Are you looking for your first step on the fashion career ladder? Ready for a new challenge? We are looking for a Merchandising and Customer Service Assistant to join our team here at Global Fashion Brands. If you are obsessed with fashion and have a background in e-commerce (Shopify in particular) and customer service, we want to hear from you Experience would be preferred but is not essential, however determination and ambition are.

Your day to day responsibilities will be:
E-commerce/Shopify
- Resizing images for product upload (Adobe Suite knowledge is essential)
- Copywriting product descriptions, adding SKUs, variants of sizes, putting products in collections
- Creating product collections and organising the products in the collections when necessary (new drops and colours/themes)
- Unlinking New In products from Ebay
- Fixing errors in Google Merchant when necessary
- Placing products on a pre-order list and taking payments via the Purple Dot app on Shopify

Warehouse
- Liaising with Sales/Merchandising team as to when stock is due in/dates
- Knowledge of products that are live on the website and which lines are due in
- Ship and pack web orders
- Process returns/refunds on Shopify and repackage stock

Customer Service
- Answering customer service queries for two brands
- Resolving customer service issues and liaising with shippers
- Communicate with third parties (e.g. returns centre provider and logistics companies) when there are issues

Essential skills required:

- Adobe Photoshop and Illustrator
- Basic knowledge of Shopify
- Copywriting
- Organisational skills

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Digital marketing: 1 year (preferred)
- Marketing: 1 year (preferred)

Work Location: In person



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