Operations Manager

2 weeks ago

Ayrshire, United Kingdom RECRUITMENTiQ Full time

RECRUITMENTiQ is working in partnership with a children's Charity that has supported young carers and vulnerable children for 25 years. Our houses in the New Forest and mid-Wales offer 3-day respite holidays for young carers from 5 to 12 years old everyweekend and during school holidays. The children remain onboard with us until their 13th birthday and are invited back for a residential break every year, along with memorable days out.

We are looking for an experienced leader to lead our Children's Services department. You will be proactive, energetic, and passionate about supporting young carers and vulnerable children, with a background of relevant professional experience.

**The Role**
- Take full responsibility and accountability for the Scotland site and oversee the programme of respite breaks, social-emotional active learning breaks (SEAL) memory-making days, digital local online services, and community outreach services.
- Provide direction and leadership to the staff and volunteers based at the site to ensure that safe and high-quality services are delivered that help makes lasting memories for the children we support.
- Work closely with existing Operations Managers to ensure compliance and consistency of services, as well as to discuss development and impact measures and reporting.
- Share good practices across the charity, through communication and attendance quarterly at London team communication meetings.
- Be flexible enough to receive induction training for a week at our Welsh house, as well as follow-up training in Wales within 3 months.
- Be able to demonstrate through previous employment the ability to manage a children’s residential location, from the beginning.
- Initial duties will include overseeing renovations, business and community engagement, recruitment, and administration of children’s services.
- You will be offered total support by our experienced leadership colleagues and existing operational team members either on-site or digitally.

It is a full-time permanent position working 37.5 hours per week, including weekdays and weekends (especially during the first six months of the first residential break).

Afterwards, Monday to Friday, with occasional weekends to ensure quality and assist with residential breaks.

**Skills and Experience**
- Educated to a Degree Level
- Safeguarding Children and Young People's training/qualification
- A professionally recognised social work qualification or another relevant professional qualification within a social care, health, or education setting.
- At least three years of proven strong, successful senior leadership and management experience, in a caring environment.
- Experience in managing services for children and/or young people including management and leadership of staff, budgets, and premises
- Experience in effective staff management, including managing performance and development
- Experience of driving continuous quality and performance improvements and using quality assurance systems, including service user participation to improve services
- Developing effective partnerships working across a wide range of agencies
- Knowledge and understanding of legislation and statutory guidance relating to managing a service for children, including equalities, Health and Safety and financial management
- Experience in successfully resolving conflict between staff or partner agencies/stakeholders
- Knowledge and understanding of Safeguarding children at risk of abuse
- The ability to build on current strengths and initiatives and ensure a smooth transition that delivers continuous improvement.
- Experience in implementing, managing, and evaluating change in a collaborative and sensitive way
- Balancing the challenge of delivering high-quality child-focussed respite/SEAL breaks and outreach services, while achieving financial and operational efficiencies
- Be able to challenge provision, practice, and performance, resolve conflict and make difficult or unpopular decisions when necessary
- Ability to analyse complex data, identify trends and understand and interpret legislation
- A thorough but pragmatic approach to risk management
- Strong planning and organisational ability
- Professional, reliable, objective, and consistent approach
- Excellent team builder, able to motivate and support staff during periods of changes
- Computer literate in MS Office including word, PowerPoint, Excel and CRM systems
- Have the ability of building and nurture a strong, positive, and collaborative team culture that enables all staff to carry out their respective roles to the highest standard and for all staff to work effectively together to deliver improvement.
- Proactive self-starter, able to work unsupervised within agreed timeframes
- Full driving license and own car.

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