Front of House Team Member

5 months ago

Sheffield, United Kingdom Clubhouse Full time

Job Title: Front of House Team Member

Company: Clubhouse

Location: Meadowhall, Sheffield.

/Part-time

About Clubhouse Meadowhall:
Clubhouse Meadowhall is a premier leisure venue that redefines entertainment by seamlessly blending state-of-the-art facilities with a vibrant atmosphere. Our venue boasts a range of exciting activities, including bowling, mini-golf, and interactive darts, providing an unparalleled leisure experience for individuals, families, and groups.

Job Overview:
As a Front of House Team Member at Clubhouse Meadowhall, you will play a crucial role in ensuring our guests have a memorable and enjoyable experience. You will be the face of our venue, providing excellent customer service, and contributing to the overall positive atmosphere.

**Responsibilities**:
1. Customer Service Excellence:

- Greet and welcome guests with a friendly and positive attitude.
- Assist guests in navigating the venue and provide information about available activities.
- Handle inquiries, resolve concerns, and ensure customer satisfaction.

2. Reservation Management:

- Manage reservations for bowling lanes, mini-golf courses, and interactive darts.
- Coordinate with the operations team to ensure smooth transitions between bookings.

3. Cash Handling:

- Handle cash transactions and operate the point-of-sale system accurately.
- Provide guests with receipts and ensure financial transactions are secure.

4. Venue Presentation:

- Maintain cleanliness and organisation at the front of the house.
- Set up and reset tables, ensuring a welcoming and tidy environment for guests.

5. Team Collaboration:

- Work closely with other team members, including servers, kitchen staff, and management, to deliver a seamless experience for guests.
- Communicate effectively to ensure smooth coordination during peak hours.

6. Promotions and Upselling:

- Promote special offers, events, and promotions to encourage guest participation.
- Upsell additional activities and services to enhance the guest experience.

Qualifications:
1. Previous customer service experience, preferably in a hospitality or entertainment setting.

2. Strong communication and interpersonal skills.

3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

4. Basic math skills and proficiency in handling cash transactions.

5. Enthusiastic, outgoing personality with a passion for delivering exceptional service.

6. Flexibility to work evenings, weekends, and holidays as required.

**Benefits**:

- Competitive hourly wage.
- Employee discounts on activities and services.
- Opportunities for career advancement within the company.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for the role.

**Job Types**: Full-time, Part-time

**Salary**: From £6.50 per hour

Expected hours: No less than 6 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Store discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 2 years (preferred)
- customer service: 2 years (preferred)

Ability to Commute:

- Sheffield, S9 1EL (required)

Ability to Relocate:

- Sheffield, S9 1EL: Relocate before starting work (required)

Work Location: In person

**Job Types**: Full-time, Part-time

**Salary**: £6.50-£12.00 per hour

Expected hours: 8 - 38 per week

**Benefits**:

- Free parking
- On-site parking
- Store discount

Flexible Language Requirement:

- English not required

**Experience**:

- Hospitality: 1 year (required)
- Bartending: 1 year (preferred)

Work Location: In person

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