Duty Controller

6 months ago

South Wigston, United Kingdom Woods Full time

**Join us on the Journey...**:
**What you'll need**:

- Provide timely communication to all staff about incidents/accidents, Alcolock fails and service or hire delays and disruptions
- Deal with breakdowns, late running, accidents and any other incidents affecting services and staff. Arranging coach procurement outside office hours to cover breakdowns/incidents, using your commercial awareness to ensure the best price is secured with authorised Operators
- Control duties so the scheduled and planned operations are undertaken whilst maintaining efficient cost controls through driver allocation and efficient fleet movements
- Issue and receive all driver documentation including tickets and away packs, ensuring that information and documentation contained is accurate and complete..
- Monitor and record daily walk round checks, vehicle defect process and validation of vehicle release from depot
- Maintain high company standards by ensuring that the company rules and procedures are adhered to by drivers and other staff
- Liaise with the driver team and other departments to maintain awareness of operational challenges
- Control the fleet cleanliness processes
- Monitor and report service delivery for all operations against agreed time tables and schedules. Utilise vehicle tracking and reporting functionality to provide reporting on agreed deliverables
- Record and administer data such as holidays, attendance/absence, uniform allocation
- Administer drivers time sheets and payroll information
- Log and securely store all lost property, respond to enquiries and ensure safe, documented return of claimed items.
- Prepare a handover report at the end of each shift to advise the next shift of the significant incidents/actions that have occurred and/or need to be attended to

**What you'll do**:

- The role requires the individual to actively follow the National express policies including but not limited to Drug & Alcohol, Equal opportunities, Disclosure checks and be fully aware of their Health and Safety responsibilities and relevant regulations
- Moderate computer literacy
- Have the ability to do shift work and the ability to work flexible hours sometimes at short notice
- Experience of delivering excellent customer service in a fast paced working environment
- Have a smart professional appearance (e.g. any facial piercing removed and no visible offensive tattoos)
- Excellent people and communication skills with the ability to deal with people effectively and with ease.
- Ability to work without close supervision and as part of a team
- Be confident, reliable, approachable and have the ability to problem solve and make decisions
- Knowledge of driver’s hours and regulations and compliance issues

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

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